There's an interesting passage in the book about how Our Price really tried to look after their customers. Apparently the founder of Our Price had been in an independent shop and witnessed the musical statto working in there being really nasty/rude to customers who came in asking for uncool/commercial stuff like Phil Collins or whatever. He decided that he'd always try to treat his customers properly and not look down his nose at people because of their musical taste - does this chime with your experience iRobot?
Worked for them in 1994 and it was just a bland corporate chain
Yeah, I think the shop is still there, last time I went in there were some pretty ugly larey clothes in there, but the record shop (cupboard) is gone!

That was a great record shop

