OK. For years now we have had a problem with our phone line. We switched to BT Infinity, but the same problem persists - our internet just goes belly up for sometimes hours on end (it's been down for 6 hours out of the last 24). This has been going on for years, and despite multiple reports to BT, visits from Openreach (or whoever it is who deals with their infrastructure), over the last few years - it's just getting gradually worse and worse, they don't seem to be able to fix it. Going with another ISP that uses the same telecoms/internet infrastructure won't help, since BT have failed to fix the problems with the cabling. Virgin are starting to look more and more attractive as an option - a different cable that won't have some sort of dodgy connection on it is looking like it might be worth giving it a try at this point. I mean how bad can their customer service be (Nate's objection - he says they are shit - but compared to the problems we are having already?) If I can be connected for more than 18 hours a day at more than 1Mbps then that is a lot better than I have from BT Infinity right now.