Virgin Media = Tossers

[cybertect]

So is this

http://www.theregister.co.uk/2007/06/11/virgin_media_call_charges/

 

[Kid_Eternity]

This is kind of interesting
http://www.intellagencia.com/news.asp?siteid=4&id=74346

Been on the cards for a bit now, remains to be seen how successful it will be but if it's at least as good as E4 then it should do well...

 

[fractionMan]

So is this

http://www.theregister.co.uk/2007/06/11/virgin_media_call_charges/

I just read the same article.

Virgin Media will slap a 25 pence per minute charge on calls to its broadband technical support line from 1 July

The fuckers.

 

[Kid_Eternity]

Virgin are mugs, they're pushing people into Murdochs hands while bleating about how unfair he's being. Idiots.

 

[Iam]

Whatever.

You can roll yer eyes all you like, son, but you've still said... *fuck all* that's a serious reason for all these upset customers to consider changing their minds (other than some random wibble about it being Telewest's fault - which is complete rubbish, or NTLs - possible, but not for me).



Put your money where your big fucking mouth is - and show us what you know that *nobody* else involved (customers or tech teams) does - or not.

I doubt anyone really cares what some random on the net says, and if they do, they fucking deserve to have shit internet services.

Still, you won't be getting any bonus from saving me, will ya.

 

[rocketman]

25p per min to call tech support, and I have to say I'm pretty displeased with the secret usage cap. Ive been with this since telewest and it has always been fine. It's not now. I'm gonna threaten to cancel the account.

 

[WWWeed]

25p per min to call tech support, and I have to say I'm pretty displeased with the secret usage cap. Ive been with this since telewest and it has always been fine. It's not now. I'm gonna threaten to cancel the account.

Make sure you do, and make sure you tell them you want to cancel all of your services as a direct result of virgin medias traffic management policy. Say you where sold an unlimited service by ntl/telewest.

I did and had my bill knocked down to £20 and my broadband upped to 20mb/s
so now I pay £20.46 a month for XL TV, XL broadband and, M landline!

 

[renegadechicken]

deleted to add

sorry got on my high horse then

i alledgely have 10meg but it has never ever run at that speed despite all the calls to the arseholes.

 

[audiotech]

You can roll yer eyes all you like, son, but you've still said... *fuck all*

Put your money where your big fucking mouth is - and show us what you know that *nobody* else involved (customers or tech teams) does - or not.

A saving of £16.50 a month was the money, which is lot more than "fuck all". I suspect not a lot of people know about that.

 

[Wolveryeti]

Virgin are shit and anyone who got conned by their offer obviously didn't do their homework, sorry.

The tv is barely an improvement on freeview.
The broadband is slow and capped (as it says in the offer)
The phone service is the only decent bit, but it's the only decent thing you're paying for in the overpriced package, and thus you're having a monkey made out of you.

 

[Kid_Eternity]

Virgin are shit and anyone who got conned by their offer obviously didn't do their homework, sorry.

The tv is barely an improvement on freeview.
The broadband is slow and capped (as it says in the offer)
The phone service is the only decent bit, but it's the only decent thing you're paying for in the overpriced package, and thus you're having a monkey made out of you.

Is the broadband capped as in you can only download a certain amount each month?

According to this there no cap: http://allyours.virginmedia.com/websales/service.do?id=2

 

[WWWeed]

your right theres no cap limiting you to a certain amount of bandwith as such, but once you go over 3gbs during peak times they half your speed. So there is a cap, but its just enforced differently.......

 

[nino_savatte]

I have to say that the TV is worse than when ntl were running things. I haven't had any trouble with broadband yet (fingers crossed).

 

[Kid_Eternity]

your right theres no cap limiting you to a certain amount of bandwith as such, but once you go over 3gbs during peak times they half your speed. So there is a cap, but its just enforced differently.......

That's not a cap as I and most ISPs understand the term. That's 'traffic management'.

 

[Wolveryeti]

That's not a cap as I and most ISPs understand the term. That's 'traffic management'.

They may have changed the deal since I last saw it. At any rate, 'fair usage policy/traffic management etc are pretty shitty and devious things - even more so when you're signing up to contracts with cancellation fees.

 

[Kid_Eternity]

They may have changed the deal since I last saw it. At any rate, 'fair usage policy/traffic management etc are pretty shitty and devious things - even more so when you're signing up to contracts with cancellation fees.

Don't disagree with that.

 

[audiotech]

Virgin are shit and anyone who got conned by their offer obviously didn't do their homework, sorry.

The tv is barely an improvement on freeview.
The broadband is slow and capped (as it says in the offer)
The phone service is the only decent bit, but it's the only decent thing you're paying for in the overpriced package, and thus you're having a monkey made out of you.

£25 a month for multi-channel TV, phone and 4mb broadband connection (with no caps) - I'm no monkey, you chimp.

 

[Wolveryeti]

£25 a month for multi-channel TV, phone and 4mb broadband connection (with no caps) - I'm no monkey, you chimp.

This isn't the offer featured on their website (they only offer broadband and tv for 25) so you're the exception not the rule.

That having been said, props for negotiating a better deal.

 

[WWWeed]

That's not a cap as I and most ISPs understand the term. That's 'traffic management'.

Its still a cap beacuse it stops you from downloading as much as you should be able to over a given amount of time, so in my eyes traffic management is just another name for a cap. It serves the same purpose as a cap, but like i said its just enforced in a another way.

Virgin media must feel the same, I mean why did they knock my bill down when I bitched at them about it????

 

[Ozric]

The only real problem I've had with Virgin is they gave a great deal to stay with them because of bill cockups but still cocked things up.
Every month (for the past three months) I have had to call them and they have corrected it there and then. Last time though I was a bit pushier and they reduced my already heavily reduced package down to £40.50 for life down from £47.00 which was an offer for 9 months. The full price would have been in the region of £75 for XL TV, V+ box, extra box, 4mb broadband and phone line with free landline calls.

 

[Kid_Eternity]

Its still a cap beacuse it stops you from downloading as much as you should be able to over a given amount of time, so in my eyes traffic management is just another name for a cap. It serves the same purpose as a cap, but like i said its just enforced in a another way.

Virgin media must feel the same, I mean why did they knock my bill down when I bitched at them about it????

Semantics then. But the use of language will be recognised as described. Virgin probably just figured they'd rather have you pay less then lose a customer, I doubt it's some admission they've changed their definitions.

 

[Ozric]

.....oh and I forgot to say, according to the retentions guy the old NTL billing system should be moved to a new system by October. Maybe then they'll stop cocking the admin side up!

 

[chegrimandi]

since they took over the broadband service has cut out several times....

 

[_angel_]

Heartily agree with everyone. Virgin net are SHITE! I completely lost my internet connection with them the other night.

They also dip into my account and take my monthly fee whenever the damn hell they fancy it.


Thinking of switching to that sky deal more and more.

 

[Kid_Eternity]

since they took over the broadband service has cut out several times....

Yep, same here. Like I said Virgin are mugs and are pushing people into Murdoch (amongst others) hands. I don't understand how Telewest could provide a good service for years with a similar pricing structure and Virgin can take over and start fucking it up within a matter of months...

 

[cybershot]

Had a complete loss of service for over 4 hours today. Broadband and tv.

Then it went off again, but only for about 10 minutes the second time.

First time it's happened to me in years. But general agreement with everyone else in this thread. It's really going down the pan in such a short space of time. It's quite impressive.

 

[mr_eko]

Semantics then. But the use of language will be recognised as described. Virgin probably just figured they'd rather have you pay less then lose a customer, I doubt it's some admission they've changed their definitions.

But they have changed their definition see here. The original service was really unlimited there is no way they can use the same term to describe the current offering.

Also in this rant it's pointed out why they are going this. They are doubling the speed but not improving the network at the same time.

 

[cybershot]

But they have changed their definition see here. The original service was really unlimited there is no way they can use the same term to describe the current offering.

Also in this rant it's pointed out why they are going this. They are doubling the speed but not improving the network at the same time.

It still is unlimited. They may throttle your speed if you download over 4gb in one day. But your still allowed to download and they won't charge you any extra like other ISP's may.

 

[mr_eko]

It still is unlimited. They may throttle your speed if you download over 4gb in one day. But your still allowed to download and they won't charge you any extra like other ISP's may.

I'm sorry I can't see how it can still be unlimited.

The definition of unlimited is - Having no restrictions or controls; not limited; unrestricted; unconfined

So if you were paying for a 20Mb unlimited connection wouldn't you expect to be able download at that speed whenever you wanted without any restrictions at all?

 

[cybershot]

If your that pissed off about it go to another ISP.

No other ISP at the end of the day will offer you what your after.

All the other's impose download quota's meaning you go over the quota you pay for the extra you download.

Virgin are using traffic throttling. Which for 90% of their customers won't be affected. The only way I could see anyone being affected is if your downloading shit loads of movies from bit-torrent.

I'm on a 20mb connection myself and been downloading stuff at over a 1mb a second this morning. That's good enough for me.

User's are only affected if they download over 3gb (for 20mb customers, it depends on what package your on) between the hours of 4pm and midnight.

If your into downloading ripped DVD's from bit-torrent, just do them outside these hours. Set it up before you go to bed or before you go to work. simple.

Compared to other ISP's i think this Fair Usage Policy is fair enough. I don't want my download speeds being restricted because other people in my area are taking the piss.