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What's the fundamental difference between the way the vaccination roll-out has been organised, and how the track&trace operation was organised?

I keep seeing people attributing the apparent success of the vaccination programme to the fact that it's "run by the NHS" and the failure of track&trace to the fact it was "outsourced".

But as far as I can see, they are both run by the NHS with certain parts of the work involved "outsourced" to private companies.

Can anyone elaborate?
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