I had to cancel my bt order as it was unusable. I've since changed to plusnet and it's much better. It's all to do with the connection at the wholesale (name escapes me) if you can get bt to give you a new connection as a new customer then it will improve. I gave up with bt in the end. The company is in too many pieces to know what the arm and elbo are doing. I wish Virgin would cable the area perhaps they might be the answer.