SpookyFrank
Don't swallow the cap
Yeah, an anecdote from Mrs Frank about some of her management having the "administrative acumen of a toddler and all the people skills of a tapeworm" is a great place to start making political decisions and judgements about the structure of the NHS. If you also keep socking it to the man moaning about lazy NHS workers it'll all get sorted even quicker.
Quicker than you blaming feckless patients for their inability to access medical care at any rate.

