Donna Ferentes
jubliado
Well, not really. The problem is that in the things that the public sector does, there isn't a customer in quite the same direct, urgent way that's the case in most functions which the private sector this. (This is one of the reasons why the private sector doesn't normally actually want to do the things the public sector does - or if it does, it normally wants to cherrypick, get things that well-off people and businesses want to pay for and leave the rest).
If you're in a shop, the private sector doesn't deliver for you because it loves you, it does it because if it doesn't you'll walk out and go somewhere else. And it's not only hard but normally counterproductive to try and recreate that relationship artificially, i.e. where it doesn't exist naturally. In fact, some of the worst private sector practices are in situations where they have a real or near-monopoly (think utilities, or the PFI scams with their twenty-five year purchasing contracts) or where the customer is in a really weak position (like for instance a lot of private rented housing). It's really a question of function rather than whether a given service is situated within the public or private sector - if you're not talking about a strong customer, how do you make things work?
If you're in a shop, the private sector doesn't deliver for you because it loves you, it does it because if it doesn't you'll walk out and go somewhere else. And it's not only hard but normally counterproductive to try and recreate that relationship artificially, i.e. where it doesn't exist naturally. In fact, some of the worst private sector practices are in situations where they have a real or near-monopoly (think utilities, or the PFI scams with their twenty-five year purchasing contracts) or where the customer is in a really weak position (like for instance a lot of private rented housing). It's really a question of function rather than whether a given service is situated within the public or private sector - if you're not talking about a strong customer, how do you make things work?
