Tell tale signs a software company doesn't give a shit about you or its product?

Discussion in 'computers, web and general tech' started by Hollis, May 9, 2018.

  1. Hollis

    Hollis Bloody furious

    I am just back from a 'Customer Success Day' event run by some software company - who have a mix of established and new products in a 'niche' market (let's say...) and despite some of their products not necessarily being 'top end', I was impressed with their willingness to take on board feedback during the day, and actually consider what people were saying.

    In contrast, having spent 6-years trying to get some call-centre software to work in my last company, it was apparent that the software supplier a) didn't give a shit about our account, and b) didn't seem that interested in improving its product for us...

    So i was wondering if there were any fairly typical 'tell-tales' i should be looking out for.. ?
    sleaterkinney likes this.
  2. TruXta

    TruXta tired

    .... The company is called Oracle.
    Chz, alex_ and brixtonblade like this.
  3. planetgeli

    planetgeli There's no future in England's dreaming

    Or Microsoft.
  4. MickiQ

    MickiQ Well-Known Member

    It's what I refer to as the "We've got you by the Goolies principle", With things like Oracle and Windows there are alternatives out there but often migrating to them is more work and expense than putting up with shit service and paying through the nose.
    The bulk of the work I've been doing this past 12 months is Cloud Migration, companies moving their own systems into the Cloud particularly AWS (Amazon Web Services) , Amazon offer great value for money and quality support for now at least! but the thing is 12 months from now when all these companies have handed over the bulk of their systems to AWS and Amazon decide to massively jack up their prices there are going to be some very rude awakenings.
    I've pointed this out but so many managers see the magic words "Saving Money" and that's it.
  5. High Voltage

    High Voltage In the top 97% of Urban's most interesting posters

    I'll throw Esko - into the ring as well

    I was "trained" on their software 25 odd years ago and there were some obvious weakness - fast forward to now and a recent job change where I've got access to their software again and hey presto THE EXACT SAME WEAKNESSES ARE STILL THERE - they've done nothing, fuck all, to address the software shortfall

    For added lols - I work in print / reprographics and the Esko software deals with typefaces appallingly - so nothing too important then
  6. alex_

    alex_ Well-Known Member

    I don’t think this is true any more.

  7. FridgeMagnet

    FridgeMagnet Administrator

    Monopolies obviously, particularly in specialised areas where no competitors are going to come in - but also areas where there’s a big power differential between purchasers and users.

    Point-of-sale software is an example of that I think. All the stuff on tills owned by big companies that I’ve ever seen has been terrible, but apps aimed at tiny businesses seem okay and quite innovative sometimes. In the former case, the people making the decisions don’t give a shit about how much of a PITA the system is for their staff, so the vendor doesn’t have to innovate for them. In the latter the purchaser and user will often be the same person.
  8. FridgeMagnet

    FridgeMagnet Administrator

    Oh and reps will always say they’re really responsive to customer feedback. I’d take a look at the change log for the software and see what sort of stuff is on there.

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