Virtually everything. Whilst studying for my MBA I realised that the organisation was disfunctional in virtually every area.If that was indeed the case, what would you look to change within the Met?
Many of the problems afflict any large organisation, but many are unique to the police service, and some to the Met specifically. Organisational communication is generally poor - there's usually too much, based on the premise that "We've told them, therefore we're covered". Financial systems are a nightmare and are directly responsible for the organisations inability to change in many ways. Centralisation -v- localisation of control is a recurring issue, but unfortunately there never seems to be an attempt to balance the two but a pendulum swing from one to the other with every change of regime. Risk aversion (as identified by Ronnie Flanagan) undermines much that would otherwise be good. A blame culture (largely driven by external factors such as media / politics) is endemic. Bureaucracy is a fucking nightmare, particularly the continuing saga of IT systems which do not talk to each other (Prediction: The latest fad is mobile data terminals. There is loads of money for them. Every force is spending it. There are at least a dozen suppliers, all peddling slightly different variants (which, largely, are incompatible). There is no central procurement (despite the existence of several agencies claiming to be precisely that). There will be 43 (at least, don't bet against some forces having more than one system themselves!!) different systems. About ten years from now there will be a report on what a fiasco it has been. Get down Ladbrokes and put the mortgage on it now ...). There is too much focus on "performance indicators" (again largely driven externally) which are not aligned with service quality, etc. There is little or no attention paid to customer (and that means victims and witnesses, not prisoners) satisfaction and service QA. Officers are increasingly given more training and provided with less skills (a neat trick if you can do it!). There is entirely inadequate first line supervision (sergeants and inspectors) and there has been since PACE was introduced in 1984 and took hundreds of sgts into the custody officer role without them being replaced...
I could go on for ages. It really is that bad ... every day I get a little more pessimistic that it is retrievable ... we will just have to get used to the fact that the police service we used to enjoy and expect has gone forever.



