Supermarket home delivery - opinions?

[big toe crying]

If I remember correctly you can turn off substitutions.

Substitutions are like playing the word association game. Sometimes you cannot understand how the other person made the connection.

16 year guy doing your shopping thinks ‘well my dad puts brown sauce on his chips when there isn’t any vinegar, I’ll stick that in instead’.

You think ‘Who the hell dresses their salad in brown sauce?!’

 

[trashpony]

Sainsbury's are rubbish. The bloke who delivered my stuff on the one occasion I used them left his keys in the lorry and it got nicked! Fortunately he'd unloaded my stuff but still had a few deliveries to make

A mate of mine also told me recently that they ordered stuff for a dinner party from Sainsbury's and it didn't arrive in time. When they called to complain, they were told that they shouldn't rely on them in those kind of time critical situations!

Ocado rocks

 

[EastEnder]

Looks like I'll be giving Ocado a go next time.

And if my Hot & Spicy HP sauce gets swapped for fucking "Tangy Zest" HP sauce one more time, there'll be hell to pay.

 

[Bun]

Used most of them over the years and now we only use Ocado. They arrive on time and no crap substitutions. Definatly the best.

 

[tw1ggy5]

iirc, way back in the day sainsburys gave you an item by item subsitution veto. Obviously proved too time consuming.

Tesco's allows you to choose whether you want an item substituted or not and with the addition of a note you can specify exactly what you want doing about an item if its not in stock. Obviously this can be time consuming if your doing it for everything, but if you find it happens with a particular thing it helps prevent the problem again.

The system they have is limited by the way you use it. If you leave substitutions on and receive the same unacceptable replacement everytime without doing anything to prevent it, then your the problem not them.

We've used Tesco's, Sainsburys, Iceland etc and of them all Tesco's was the best overall really. Tho they do tend to use a remarkable amount of bags for the food in each one. But thats what the bag recycling bins are for.

Delivery slots are the main big problem, 2 hour slots and not a guarantee they will be within that time frame either, altho 90% of the time they are. Some slightly more intelligent routing for deliveries/availability indicator for areas is obviously in order.

 

[StuPC]

Another vote for Tescos - much as I hate using THE big local store-killer, they're MUCH better than Sainsbury's. And fair play to them, they have a pretty extensive organic range now. Shame the Fair Trade section is still so small... (still bigger than Sainsbury's though)

 

[Monsy]

I use Asda. If they make a mistake, they let you keep it and don't charge.

I stipulated I didn't want substitutions, but the delivery lady told me that very often you could end up with a more expensive item at the same price as the one I had ordered. So now I order their own brand of ginger snaps and invariably end up with McVities.

They have special discounts on delivery mid-week and it often works out at just £1.95.

 

[WasGeri]

Tesco used to charge a flat £5 whenever they delivered, but now it depends what day of the week you chose - I chose Tuesdays or Wednesdays normally, which is £3.99 but it can be up to £5.99 if you chose a more popular day.

 

[Velouria]

The, sadly now defunct and part of Tesco, Scottish (and a bit of the North of England I think, before they went tits up) supermarket chain Wm Low used to have the ideal solution. You would go round, get your stuff, pack it, stuff it in boxes, and they'd deliver it (locally) that day for you, for a small charge (about 2 quid 50). It was perfect, because it meant you just had to pop down on the bus, get the bus back, and wait a couple of hours. You could also specify when you'd be in, and it always just worked...

Sadly Wm Low & Co PLC (who were also Dundee based - hurrah!) expanded too fast, got into cashflow trouble, and were taken over by Tesco