Xanadu said:
Not really game's fault though is it? It's not their responsibility to open all the packaging and check the serial nos.
Your contract was with them, not whoever the guilty party may be As an aside, it's not unknown for people (including shop staff) to buy a game, install it, swipe the license, put the DVD through a shrinkwrap machine and return it so that it goes straight back out on the shelf so that the next unwitting punter finds themselves with a non functioning game. If you bought it sealed and it didn't work, it wasn't fit for purpose unless it came with a proviso you had to sign saying "I hereby say that I won't claim for a refund if this thing goes wrong" except, er, that's in violation of your statutory rights.
ade said:
But GAME only accept games back if they are 'unopened'
If you have a legitimate complaint of the game, you're within your rights to force them to take it back for a full refund. If they state this as company policy, it's against the law. Locate your local trading standards ombudsman.
skunkboy69 said:
VThe shop refused to reimburse me because "we've done nothing wrong".
Irrelevant, in the UK at least. You trade was with the shop, not whoever the wrongdoer was. They are wholly responsible for your satisfaction with the product. If the game doesn't work, blows up your house and eats your first born, technically it's not their
fault either but they're still
responsible. If they want to pass the buck up to the manufacturer, that's not your call or concern.
Virgin tried to pull this shit with me when I tried to return Opposing Fronts, because I couldn't fucking stand the mandatory "you must sign in to play this game because there's no way i fuck we'll trust a stinking pirate like you" mentality, telling me I'd need to take it up with THQ. Asking for the manager and explaining the sales of goods act earned a full refund and an apology. He was blatanly aware that he was in the wrong, but these people make their lives easier by feigning ignorance in the hope that you'll just give up and buy another copy.