Scheme to Reduce your Thames Water Bill by 50%

Discussion in 'benefits and housing' started by :-D, Jun 10, 2019.

  1. :-D

    :-D Peas & Cues

    There's a scheme called "WaterSure Plus" that is designed to help anyone who has a gross household income of less than £19,201pa if you live within Greater London Area, £16,105 if you live outside.

    If you are accepted into the scheme, they will reduce your bill by 50%, no matter what tarrif you are on.

    Worth a look.
  2. Teaboy

    Teaboy It definitely looks brighter over there..

  3. Teaboy

    Teaboy It definitely looks brighter over there..

    Another tip for people who are not on a meter is to ensure the water company has the correct details about where you live. A few years back I moved from a 1 bed flat to another 1 bed flat both supplied by Thames Water.

    My first bill for the new place was a lot higher than the previous place and when I queried it I found out they thought my new place was a 3 bed house. When no meter exists they base your bill on the size of your home.
  4. maomao

    maomao 四月她爹

    Another tip is just don't pay your bill because they're not allowed to cut you off. Worked for me for years.
    tim likes this.
  5. :-D

    :-D Peas & Cues

    The chargeable value that they use to calculate un-measured properties was set back in march 1990 by the local authorities. As properties have been redeveloped since then, there's always a chance that the details of the changes haven't been picked up.

    Definitely worth the time to check.
    Teaboy likes this.
  6. Teaboy

    Teaboy It definitely looks brighter over there..

    Were there any repercussions? Credit history etc?
  7. maomao

    maomao 四月她爹

    I have a mortgage and credit cards now so I guess not but I don't think they ever got my name. Never went any further than a load of letters I didn't read.
    Teaboy and :-D like this.
  8. Teaboy

    Teaboy It definitely looks brighter over there..

    Remembering back I also did Thames Water for about 6 years of water. Moved into a brand new house which part of a small development. Thames Water got into a bit of a mess with the allocation of meters. They never sent us a letter or called round we never contacted them. Six years later when I was moving out Thames Water handily announced an amnesty for people who weren't paying but were using water. It was nice timing.

    Anyway they appear to be getting their own back today as the water supply to my part of London seems to be totally borked.
  9. StoneRoad

    StoneRoad heckling from the back!

    Water is one of the utilities and should never have been privatised.

    meters are a problem for some people on low incomes with high use rates and do nothing to save water overall - far more water leaks from the supply network before the domestic meters
    Epona and Teaboy like this.
  10. Lurdan

    Lurdan old wave

    When I saw the OP about the WaterSure Plus I figured it couldn't help me since I'm in a Council flat and the Council have always collected the water rates with the rent. Then today I got a letter from Tower Hamlets Homes, the Council's managing agents, telling me that from 1st October Thames Water will be collecting directly.

    I gather the move to direct collection by Thames Water is taking place in other Boroughs.

    Be interesting to see how things work out. At the moment the Council are collecting about £254.00 from me annually. That's on a rateable value basis. I don't have a water meter, although I've seen it suggested that being in a bedsit I would probably benefit from having one fitted.

    In the meantime I wonder if I should amuse myself by asking the Council if I'm entitled to a refund following the judgment against Southwark Council referred to in these articles :

    London council tenants in line for water payouts - BBC News

    Nor any drop to drink - Nearly Legal: Housing Law News and Comment

    and Southwark Council's response to the judgement (PDF file) which goes into a lot of detail about it.

    I assume that judgment and it's potential financial consequences underlies the decision to move towards direct collection from Social Housing tenants.
  11. :-D

    :-D Peas & Cues

    ...that and pressure from OFWAT for them to look after vulnerable customers.

    I'm assuming that the bill you'll get will be for half a year, so it'll be interesting to see how it compares with what you're paying at the moment annually.

    You should get a letter from them letting you know that you're going to be billed directly by them from October. The WaterSure Plus application form will be attached.

    You'll get the bill about a month or so before it's due on 1 Oct, so it gives you time to look into getting a meter if you think you might be better off on one
    Lurdan likes this.
  12. Lurdan

    Lurdan old wave

    Cheers. Not sure what Thames Water's policy is about fitting meters in Tower Hamlets. We're not in the zone where they are currently rolling them out (probably because over 80% of the housing stock here is flats).

    If the bill they issue is more than I'm currently paying I could apply for one and if there is some reason they don't want to install one I could then go on their assessed rate

    Assessed Household Charge - Thames Water

    which should be a tenner a year less than I'm currently paying. I presume WaterSure Plus, which on the face of it I'd qualify for, would then reduce that by 50%.

    Of course it will be interesting to see how the "small print" applies in reality at each stage of this :)
  13. :-D

    :-D Peas & Cues

    You've done your homework.

    If they need to fit more than 2 meters internally to be able to record all your consumption, it will be deemed unmeterable and you'll be offered the assessed household charge. If you've got access to a communal area that has water ( like a laundry room ) then they wouldn't be able to meter you as well.

    If you apply for a meter, you'll get asked details about the size of your home and how many people live there. This information is used to work out the AHC if you can't be metered.

    The AHC will start from the date of your meter application.
  14. Ergo Proxy

    Ergo Proxy Well-Known Member

    I did the assessed charge as soon as I realised I could (split supply plus communal water tanks on the roof) and it was a decent discount initially as iirc the non assessed Thames bills at the time were based on a 3 bed house.

    Thames also do a single occupancy discount which is applicable to all properties which is about on par with the 1 bed flat discount when I applied
    :-D likes this.

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