Due to various admin upheavals, we as a school have decided to move some of our performing arts courses to a new exam board. They're a fairly new organisation but these courses are brand new for them. And they are royally fucking up. Their reputation in the sector is a disaster, they are failing to supply even basic support materials, (like, a list of paperwork they want to see and when - let alone the actual forms themselves). They offer no training, their website is a hot mess, getting answers to queries is almost impossible... they don't even have a Wikipedia page. I keep running into the same thought process: they need to employ someone better at their job, and I would be a very good candidate. So my question is, what next? Do I write? Email? Phone? Who do I speak to? In the initial contact, how much detail do I go into in pointing out their problems? The company is more arty than corporate, I suspect.