Thought I recognised that name, Penny Thompson: she used to be Sheffields director of social services, up the greasy pole heh?
We reopened an old school for the Kosovans in a largely comfortable, middle-class area," says Penny Thompson, the city's director of social services, who expected "nimbyism" and so organised a major leafleting and PR drive. "Instead, we were overwhelmed with neighbours saying: 'Right, what can we do to help?' Managing so many offers was almost as much of a challenge as looking after the Kosovans."

