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New set up at the Ritzy

Only been once since the changes and we flew in, bought their popcorn and a drink then straight into the film so no complaints. I can kinda see the 'no food from outside' thing in a small way but I would never pay this any heed.
 
the new bar is all brightly lit and brightly painted and echoey. I don't like it.
 
staff

the staff are often slow i've found, especially in the upstairs bar but then if you recall the wages dispute the other year they get paid minimum wage or something so i don't think you can complain.

(sounds like ticket machines would have been a good idea)
 
DJWrongspeed said:
the staff are often slow i've found, especially in the upstairs bar but then if you recall the wages dispute the other year they get paid minimum wage or something so i don't think you can complain.
(sounds like ticket machines would have been a good idea)
Click to expand...

Not sure that it's the customer's role to accept bad service because staff doing the work are doing for minimum wage.

I've worked for minimum wage, I never took that to mean I had to work less hard for it.

There's clearly a lack of good management in the service areas of the Ritzy. halt the time it feels as if I've intruded upon the staff's social club.
 
DJWrongspeed said:
the staff are often slow i've found, especially in the upstairs bar but then if you recall the wages dispute the other year they get paid minimum wage or something so i don't think you can complain.

(sounds like ticket machines would have been a good idea)
Click to expand...

Its not so much that they are slow as they have no training.

A little while ago I showed one (of there more tasty arty girl staff) how to pour a pint of Guiness. :D.

Its not so much about working hard as knowing how to do something quickly when needed.
 
Gramsci said:
Its not so much that they are slow as they have no training.

A little while ago I showed one (of there more tasty arty girl staff) how to pour a pint of Guiness. :D.

Its not so much about working hard as knowing how to do something quickly when needed.
Click to expand...

This may be part of the problem, the girls are too busy being all quirky, pretty and weird to concerntrate on service, while boys can not see beyond the ir flopping fringes and rubbish cardigans to know you're there.

YOUNG PEOPLE......That's the frigging problem! :mad:;)
 
I've given in to the grumpy old man in me and written to the Ritzy today to complain.

No heating in Screen 2 all weekend - it was fucking freezing. We sat through a film on Saturday amd turned up on Sunday to find the film we wanted to see in that screen as well. It was Avatar and at 3 hours we decided against it.

Both days I went in to the bar and asked for an Irish Coffee (as advertised as a winter drink)....no cream!!!!! for two fucking days.

I asked them why they had no cream when there was a huge Tesco, a Marks and Sparks, Iceland, Sainsbury and the whole of Brixton Market? 3 dopey staff just looked at me as if to say...'and your point is?'.

I told them it was like visiting a 6th form common room and left!

I don't see how they can spend money creating a 'nice' place to eat yet the screening rooms have no heating, the staff have no customer service skils and the Irish Coffee has no fucking cream....

Management needs whipping in to shape!
 
I've eaten in there a couple of times recently - I thought the big old veggie burger and chips was pretty good value for about £6 and we has a lovely, very substantial salad for less money than that.

However, I went in the other day and they'd run out of more or less everything - including some very basic things - and I agree the service is not great (although they're all very good looking and trendy etc etc). I had to ask to have a table cleared and cleaned (it was a bit minging) and you'd have thought I'd asked for a huge favour or something, it was quite begrudgingly done.

Also, they have a habit of turning the music up so stupidly loud you can't hear yourself think - last time I was there someone complained about it just as I was about to.

The heating in the screens seems to be perennial problem too... :confused:

I still really like it as a cinema but it feels like it's become a bit style over substance recently. :(
 
Let them know how you feel - complain, complain, complain. It's the only way things will improve. In the past I've had no response (not even an acknowledgment) when emailing the 'Contact Us' address, [email protected]. So I took to emailing the PR bloke, Gabriel Swartland, who responds like lightning: [email protected]
 
We go to the Ritzy quite a lot (no cinema in Lewisham, y'see) but hadn't noticed anything amiss although the queues are long and slow.

Sounds like they've been recruiting their staff from the Bread & Roses in Clapham (where I once asked for Czech Bud & the guy behind the bar offered me wine)!
 
gaijingirl said:
I still really like it as a cinema but it feels like it's become a bit style over substance recently. :(
Click to expand...

I fucking love it as a cinema and that's what's driven me to complain. I really want it to be the great Ritzy I tell people about and not some o.k, slightly quirky, fine if you get 'em on a good day film club.

They seemed to have lost focus on their core business which is showing films to people who care about seeing great films in good, relaxed, comfortable surroundings.

The staff have always been a beautiful, scruffy, haphazard bunch of trendies and geeks, but when the service and the environment becomes scruffy and haphazard too then I don't wanna spend £20 to sit in a cold cinema watching a 3D film set in a Dickensian winter, because it was a little too 3D for my liking.
 
Nanker Phelge said:
I fucking love it as a cinema and that's what's driven me to complain. I really want it to be the great Ritzy I tell people about and not some o.k, slightly quirky, fine if you get 'em on a good day film club.

They seemed to have lost focus on their core business which is showing films to people who care about seeing great films in good, relaxed, comfortable surroundings.

The staff have always been a beautiful, scruffy, haphazard bunch of trendies and geeks, but when the service and the environment becomes scruffy and haphazard too then I don't wanna spend £20 to sit in a cold cinema watching a 3D film set in a Dickensian winter, because it was a little too 3D for my liking.
Click to expand...

Yeah - I'd agree with everything you say...
 
I've never had a problem with the Ritzy staff, they've always been pleasant enough. However the new bar staff downstairs do seem quite gormless. It takes them ages to make a coffee and it never used to be like this.

Oh yeah and I'm also not impressed with the lack of heating in there. I can't sit still for two hours in a cold room, it's unpleasant :mad:
 
i read it as, its a shit old cinema, while watching a movie designed for 3d my enjoymnent of the film was spoiled as I didnt have sexy glasses on.

ty for clearing up
 
pboi said:
i read it as, its a shit old cinema, while watching a movie designed for 3d my enjoymnent of the film was spoiled as I didnt have sexy glasses on.
Click to expand...

That's because you're a shallow twat who wears a blazer with jeans and no one likes you.

Often if you look a little deeper, you'll find a more expanded universe beyond your own.

That's where other people live.
 
ShiftyBagLady said:
I've never had a problem with the Ritzy staff, they've always been pleasant enough. However the new bar staff downstairs do seem quite gormless. It takes them ages to make a coffee and it never used to be like this.

Oh yeah and I'm also not impressed with the lack of heating in there. I can't sit still for two hours in a cold room, it's unpleasant :mad:
Click to expand...

They've always been a bit gormless, now they are very gormless.
 
Nanker Phelge said:
That's because you're a shallow twat who wears a blazer with jeans and no one likes you.

Often if you look a little deeper, you'll find a more expanded universe beyond your own.

That's where other people live.
Click to expand...

Post of the year. :D

Hard to believe there are any blazer wearers on urban. :eek: Can't the mods organise a wardrobe check when reviewing applications?
 
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