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My co-worker has just had to deal with some right-wing c=nt on the phone

Yes it is - their views have nothing to do with the way you do your job unless they are directly rude to you. It's called doing your job properly.

I mean fucks sake - this person turns up in hospital and everyone is 'OOO, I'm not dealing with them because of XX or YY...' you don't, you behave like a fucking professional...then tell the world about how they've got some really iffy medical condition, or some weird ass insurance needs.


I'm selling my labour not my integrity. Sorry but principles that get left at the door of your workplace clearly aren't held with much conviction. Professionalism be damned sir
 
I'm selling my labour not my integrity. Sorry but principles that get left at the door of your workplace clearly aren't held with much conviction. Professionalism be damned sir

Precious behaviour IMV - it's not selling your integrity at all FFS. Ludicrous overstatement of the situation.
 
Welltheres some people that when you say 'wouldn't piss on them if they were on fire' and actually mean it about. my statement was wrt your hospital analogy.
 
I think that if you have principles that come into conflict with your occupation, then you should stick by your principles. Obviously that isn't the same with all types of jobs, but in mine, I can refuse to help him and he'll still no doubt get the service he requires from another person. He won't die, he won't lose out in anyway, hell, he probably won't even notice. Life will go on for him as normal but I'll feel just a little better for not helping this sorry fool, than I would've done if I had.
 
I'm selling my labour not my integrity. Sorry but principles that get left at the door of your workplace clearly aren't held with much conviction. Professionalism be damned sir

I hope you enjoy dole money cos thats where you are heading.

Its pointless making stands about bollocks issues like this. Make a stand about something important but not this shit. Its not worth it.
 
I hope you enjoy dole money cos thats where you are heading.

Its pointless making stands about bollocks issues like this. Make a stand about something important but not this shit. Its not worth it.

make a stand? naw make an excuse. A good one. The third way;)

Anyway as a cleaner it's unlikely anything like that would come up. Good job I don't aspire to be rich.
 
DC, I think it's reasonable to refuse to be complicit in any questionable behaviour, but to refuse to interact per se is much more difficult to defend.

If the OP was saying that they had been asked to insure a car that would be used for BNP business they could in all decency refuse, but not if it's a private car for a given person who may hold objectionable views. In one case they'd be (however tangentially) complicit in BNP activities, which they should be able to refuse to be involved in, whereas for the other case they'd simply be abusing their position to hamper somebody whom they find objectionable.

It's not a case of leaving principles at the door - in fact I'd argue that imposing my own beliefs upon a broader collective (i.e. the company I work for) is unreasonable behaviour. I can refuse to be involved in behaviour I find immoral, I cannot in all decency refuse to execute my duties because I find the customer abhorrent.

I would suggest such actions would be the first steps onto a very slippery slope.
 
Don't see why he should name names if it could in some way be traced to him. Doubt his employers would be happy about him discussing customers' details in public.

Treat them the same as anyone else who irritates you at work. You play the whole thing exactly by the book and don't do them any favours or go an inch further than your job requires you to. You'd be surprised how much satisfaction this can give you and no reason for your employers to take exception.
 
Don't see why he should name names if it could in some way be traced to him. Doubt his employers would be happy about him discussing customers' details in public.
I hereby personally guarantee that the name-naming won't be traced back to him. Or discovered in the first place.
 
Damn. FP beat me to it. the word is professionalism. it doesn't matter whether you like the fuckwad, you just do the job as professionally as possible because that is what you are expected to do (I wish a few politicos of all persuasions would do this, it would save us a lot of grief).
 
Sorry, and this isn't going to be popular, stop being so precious and answer the call if it comes in. If it was a call that just arrived on your phone, and you didn't recognise the name or voice, how would you proceed? As far as you're concerned it's just another customer, not someone you've prior knowledge of. If they're abusive toward you, deal with that using your company's procedures for dealing with rude or abusive callers, but other than that...

This.

Part of free speech is hearing views and opinions you don't agree with. That's the beauty of it. I wouldn't want to live in a uniform opinion world.
 
Deal with the person in a professional manner then.. lose/mis-file/bin/delete all the paper work relating to this person..
 
This.

Part of free speech is hearing views and opinions you don't agree with. That's the beauty of it. I wouldn't want to live in a uniform opinion world.

But I'm not asking that anyone should live in that kind of world.

Of course the man is entitled to his moronic views, that is a free democratic society. But then I'm just as much entitled to tell him to take his views and shove them up his rear-end.
 
I know what you're saying here kyser and from the sounds of things, he was perfectly pleasant on the phone. But that doesn't change the fact that I do have knowledge of the kind of man he is and I couldn't have a rats arse how polite they are, they're still nasty pieces of work and I would not feel good about myself if I bent over backwards to try and help them out.

Start the call as normal, then mid sentence without changing tone, tell him what you think of him. Then pack your stuff up, it'll prolly be worth it.

ETA: Oh, just read your last post, oh wells.
 
But I'm not asking that anyone should live in that kind of world.

Of course the man is entitled to his moronic views, that is a free democratic society. But then I'm just as much entitled to tell him to take his views and shove them up his rear-end.

I don't think you are. You're paid to toe the company line aren't you and to abide by company rules which I'm fairly sure would prohibit taking customers or potental customers to task about their politics. I have to deal with people who will openly express racist sentiment to me whilst we sit about for hours at court but I deal with it by just mmmmhmmmming them to death till they fucking shut up. I'm not endorsing their views but, then again, who the hell am I to take them to task anyway? Life would be a fucking nightmare if you couldn't even pop to the shop for some milk without having to defend your politics to the shopkeeper. In any event, personality and politics don't always reflect the same person.
 
I don't think you are. You're paid to toe the company line aren't you and to abide by company rules which I'm fairly sure would prohibit taking customers or potental customers to task about their politics. I have to deal with people who will openly express racist sentiment to me whilst we sit about for hours at court but I deal with it by just mmmmhmmmming them to death till they fucking shut up. I'm not endorsing their views but, then again, who the hell am I to take them to task anyway? Life would be a fucking nightmare if you couldn't even pop to the shop for some milk without having to defend your politics to the shopkeeper. In any event, personality and politics don't always reflect the same person.

A nice, polite racist is still a racist though. :)

Look, my plan is not to start dissecting his political views bit by bit, if I do speak to him. I'll probably take the line already mentioned in this thread and take the call with minimum effort. Nor do I wish to know every single customers political viewpoints, I only happened to recogonise this name and googled it out of curiousty. The point is, once you know, how easy is it just to ignore any negative connotations you might associate with that person. This is the first time I've come across such a situation in my job and I guess I'm not very good at being able to do this.
 
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