Hi, I'm new here, I saw this site while Google Searching, I felt this site offered the best advice and support so decided to sign up. I have been back and forth between the Job Centre, the Work Programme and temporary agency work since December 2011. Before then I was in education and then on Income Based Jobseekers October on-wards until I found that temporary agency contract for the Christmas period of 2011. As I had very little experience in anything. I accepted whatever was offered, I found myself applying for many positions that if I had a choice I would not do. I had very little say in the matter as work for an unskilled teenager is hard to come by. I applied for many IT based positions as that's what I studied at college, apprenticeships, temporary agency contracts and was even offered Zero Hour Contracts which I had no idea about at the time. I was that desperate to get away from the dole, I accepted the first place that wanted me. Fast-forward two years and all I have managed to get is temporary agency work and zero hour contract positions. I still have very little experience, no proven skills with only certificates to back the knowledge up. So I'm left with the Job Centre or these zero hour contracts. I made a new claim with the Job Centre in the middle of March as I had been left staring at an empty bank balance for three to four weeks as I was never offered any work with the agency I was signed up with. The agency does not have much contact with you. It's a text message maybe once every week possibly twice. As you dial the line is busy for hours on end, before you know it there are no slots left. So that text message was a complete waste of time. Anyway back onto the subject. I made this claim, wrote all the necessary details including all work in the past 6 months. I was startled to see in the contract agreement that they wanted me to do 14 things per week. When I last made a claim in August 2012 I was expected to do 3 things. In 2011 three things per week. I now must do 14 things per week and they want me to create a Universal Job Match Account and give them access to it. Or is it publicise my account so it's viewable by the advisers. I'm not quite sure on that, as this is completely different to what I was used to. I raised the issue that I felt 14 things was way too much, the reply was then that's 14 things you must do for the week but that does not mean you must apply for 14 jobs per week. Which was a sigh of relief. What I do not understand though is that when I phoned a few friends who have been long-term unemployed, well 1 year or more they say it's still 3 per week. I have another friend who lost his job in January and he must do 5 things per week. Mine is 14. It's a massive increase from 3. I also must look for work up to 90 minutes travel. This was 60 minutes the last time I made a claim. This one is not as big of an issue as I do not mind traveling a distance providing it's not an awkward place to get to as I must use public transport. For the time-being I am still employed. I do still have a contract with the agency, as it's a zero hour contract I am not given many shifts, when I am it's a mad scramble to get them 5-6 slots from a possible 400 names, or however many they have on their books. It's near enough impossible to get any shift unless it's a really busy period. I just have a strong feeling that I may struggle to live up to these new terms and be sanctioned. I'm already struggling with cash as I never get any work. Then I decide to make a claim to ease my money problems and they put a huge amount of pressure on my shoulders to make sure I'm doing enough. Not a great situation to be in. Trying to work but not being offered any. Make a claim and be given a huge task to find the amount they would like per week. As I cannot apply for just anything as I do not have the experience to apply for most vacancies. I would love to be able to find a job that offers work everyday on the same hours with a permanent full-time tag behind it. That would be a great boost, but as things stand I'm shut out from everywhere. I get shunned with Job Applications, I don't get many phone calls and this is someone who has been applying for the best part of two years. I know that some people will be doing much more than I have, but I do feel I have done enough, just not got anywhere with it. It must just be me being too dumb to get a regular position. If only I was given more interviews I may have had a better chance of securing something a little better.