Lost luggage

[Yossarian]

British Airways lost my son's luggage somewhere between Paris and Edinburgh on Wednesday - they misplaced mine as well but they found it and it's getting delivered soon.

Anyone have any experience filing for compensation? They've said we can claim for things we need to buy in the time before getting the bags back but not sure what the upper limit is or how hard we'd have to chase them to get a payment

 

[Elpenor]

Reasonable quantities based on expected time with no luggage and quality commensurate to class of travel eg if economy Next or equivalent if business somewhere posher

YMMV

Bahnhof Strasse probably knows more

 

[Voley]

Reasonable quantities based on expected time with no luggage and quality commensurate to class of travel eg if economy Next or equivalent if business somewhere posher

YMMV

Bahnhof Strasse probably knows more

That sounds about right to me. As long as you're reasonable I can't see it being a problem.

Happened to me on my first trip to Bangkok. Luggage all went to Delhi - it caught up with me about 3 days later. It was OK as I wanted a few days in BKK anyhow but it could've been a right PITA if I'd wanted to move on immediately. No mention of compensation - that was BA too iirc. Not much help there, Yoss, sorry. Tbh I was just glad to get my stuff back - back then you could clothe yourself pretty extensively for 20 quid spent judiciously on the Khao San Rd so I wasn't that arsed.

 

[Elpenor]

Most important thing is to keep receipts

 

[jontz01]

Yes lost loads over the years, suitcases, pushchairs etc. Snowboard was the most annoying at the time. They eventually show up. Quite often in a taxi a day or so later.
Depending on your travel insurance/airline you can claim for the inconvenience and we have done in the past.

 

[Yossarian]

I was impressed when I got a bag back in less than 24 hours last year after KLM sent it to Stavanger instead of Aberdeen, this is the first time it's been as long as 2 days and the airline says it still doesn't have a clue where the bag is

 

[Winot]

British Airways lost my son's luggage somewhere between Paris and Edinburgh on Wednesday - they misplaced mine as well but they found it and it's getting delivered soon.

Anyone have any experience filing for compensation? They've said we can claim for things we need to buy in the time before getting the bags back but not sure what the upper limit is or how hard we'd have to chase them to get a payment

yes - BA lost mine in Edinburgh airport en route to Orkney last summer. Edinburgh is one of the worst places or was for lost luggage.

I was without it for the entire week. IIRC I could claim up to £25 for three days without it. Enough to get some pants/socks/T shirts.

I found it in Edinburgh on the way back. I mean it when I say I found it - BA were useless. There were hundreds of abandoned cases just lying around in corridors.

AFAIK if it goes missing completely you're fuckec. There's a really low compensation limit. You basically need insurance.

 

[Yossarian]

I found it in Edinburgh on the way back. I mean it when I say I found it - BA were useless. There were hundreds of abandoned cases just lying around in corridors.

I'll be passing through Edinburgh airport again soon and will see what I can find

 

[Winot]

I'll be passing through Edinburgh airport again soon and will see what I can find

View attachment 432183

Since that experience I've started using a tracker.

 

[Bahnhof Strasse]

Yossarian if you need help with the claim PM me, my guy does this all day long, BA are one of the better ones for paying out too.

 

[Yossarian]

Bag just got delivered, 19 days after the flight

 

[cesare]

Bag just got delivered, 19 days after the flight

Long time delayed but I guess you're happy to get your belongings back?

 

[Yossarian]

Long time delayed but I guess you're happy to get your belongings back?

My son seems very pleased that the injustice of his bag being missing has been righted, I don't think he still cares that much about the clothes inside the bag, especially not after getting a lot of new ones

 

[cesare]

My son seems very pleased that the injustice of his bag being missing has been righted, I don't think he still cares that much about the clothes inside the bag, especially not after getting a lot of new ones

Hopefully he doesn't have to give the new ones back

 

[MrCurry]

I flew Heathrow to stockholm yesterday and wasn’t exactly delighted as I stood there at 10pm and found only one of my bags on the luggage belt. The missing one is a very generic looking black samsonite case, so I was stressing someone else had picked it up in error and with no staff around to talk to, I reluctantly had to leave to catch the train.

This morning I discovered there’s a “delayed baggage” form on the SAS website and after filling in the booking reference it showed status of my two bags. One was loaded onto aircraft with a time stamp and the other “in progress”, which I took as confirmation it never made it onto the plane. Anyway, looks like it could end well, as within an hour of filling in the form I’ve had an email saying the bag has been located and is being sent to Arlanda on the SK526 evening flight today.

They say they will deliver it to my home address, so if that works out it will overall have been better than struggling with it on the train!

 

[Spymaster]

I flew Heathrow to stockholm yesterday and wasn’t exactly delighted as I stood there at 10pm and found only one of my bags on the luggage belt. The missing one is a very generic looking black samsonite case, so I was stressing someone else had picked it up in error and with no staff around to talk to, I reluctantly had to leave to catch the train.

This morning I discovered there’s a “delayed baggage” form on the SAS website and after filling in the booking reference it showed status of my two bags. One was loaded onto aircraft with a time stamp and the other “in progress”, which I took as confirmation it never made it onto the plane. Anyway, looks like it could end well, as within an hour of filling in the form I’ve had an email saying the bag has been located and is being sent to Arlanda on the SK526 evening flight today.

They say they will deliver it to my home address, so if that works out it will overall have been better than struggling with it on the train!

Top tip:

Don't buy black or grey luggage. Ours are blue and red.

 

[MrCurry]

Top tip:

Don't buy black or grey luggage. Ours are blue and red.

Definitely good advice. This one was meant to be carry on, because it fits in the overhead bins, but they offered to check it in for free as the flight was fully booked. I’ll know not to accept that offer next time!