Help Linux desktop virus, Firefox (microsoft support scam)

Discussion in 'computers, web and general tech' started by Mr Smin, Jun 12, 2018.

  1. Mr Smin

    Mr Smin Registered Luser

    My parents are running Xubuntu, I think 16.04.
    Mum was using Firefox, probably facebook, and now has some message on screen saying to call Microsoft immediately, and a voice came from the speakers saying "threat detected".
    She's rebooted (hard reboot as nothing else worked) but it came back, which is surprising as I though it was just something causing firefox to go full screen.

    Anyone got experience of this?

    I'm planning to talk her through switching to another terminal and doing a dist upgrade (already due!), which will hopefully save me going round there (long trip).
  2. a_chap

    a_chap Needs no introduction; a man who cries gravy

    They have a lot to answer for.
    passenger likes this.
  3. Mr Smin

    Mr Smin Registered Luser

    I have my own gripes with various linuxes but this one has been trouble-free for years. I did start thinking about replacing it with a chromebook for them today though!
  4. a_chap

    a_chap Needs no introduction; a man who cries gravy

    Something tells me my comment might have gone slightly over your head.....
  5. Mr Smin

    Mr Smin Registered Luser

    Lets say it's been a long day. Do you you interpret 'running' as 'distro maintainers' ? If so, I did laugh in the end.
    a_chap likes this.
  6. cybershot

    cybershot Well-Known Member

    existentialist and Mr Smin like this.
  7. Archimage

    Archimage Kat Knapper

    Happened to me with windows 10 three times, while watching porn. It did the same thing. So I called them, and it's a scam. They want money then to fix your computer, that they crashed. Basically like ransom ware. I wasted their time for about an hour, then told them I was broke, and fixed it myself. Now they call, so don't call them. By their accent, they are based in India.
    Last edited: Jun 21, 2018
  8. newbie

    newbie undisambiguated

    vape the browser and reinstall?

    MiL had a phonecall a couple of days ago saying her internet was insecure and let them have control of her PC.... so she said "here you go" .... which has become my problem to decide whether to reinstall W7 without the disk or credentials or throw it away and buy her something else. bah. A previous one I dealt with handed over £300 for 'protection' to someone who cold called. There's a lot of it about.
  9. UnderAnOpenSky

    UnderAnOpenSky baseline neural therapy

    Clean install should nuke it surely?
  10. editor

    editor Forked with electrons

    This is the beauty of Chromebooks. One swift reinstall and all the shit is gone forever.
  11. newbie

    newbie undisambiguated

    aye, when i can sort out the right install disk and a working license key, neither of which are currently in place.
  12. UnderAnOpenSky

    UnderAnOpenSky baseline neural therapy

    Mr Smin and newbie like this.
  13. newbie

    newbie undisambiguated

    UnderAnOpenSky likes this.

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