Advice needed please. Mr Shakes nephew has moved over from Italy and got into a dodgy rental situation. The agent has issued them with a 'License To Occupy' for twelve months. They are deeply unhappy in the flat. It has dodgy wiring and electrical plus, no smoke detectors or alarms, they were told there would be a maximum of four people living in the property and there are seven, all sharing one toilet. They have complained about the conditions, but the Estate Agent has told them they cannot get out of the agreement without paying out the full value of the License to Occupy. The agent is now not replying to any communications from them at all. I've advised them to contact Environment Services at the council, Citizens Advice and Hackney Gazette who have done quite a few articles on the Estate Agent. Looking at the agent online, they have lots of bad reviews, including coming into properties and threatening tenants and taking their property. They have been expelled by the Property Ombudsman. Anyone got any suggestions on how they can get out of the license. I've told them they will probably have to live with not getting their deposit back, but the main concern is them not pursuing them for the next 11 months of the 'license fee' which according to the agreement they signed can be put up by any amount at any point during the license term.