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Item Damaged In Club Cloakroom. Legal Position/advice??

Yeah well I detest people who blame everyone else for their own silly mistakes :rolleyes:
Who in their right mind leaves anything of value in a public cloakroom?

ok, so i expect when you go to a bar or club you just leave your coat and/or bag on the floor, or maybe just hanging on a railing outside? if a club can't offer some sort of security for items left with its cloakroom why bother having one atall? surely that isn't too much to ask?? :confused:
 
fair enough, i just detest the supine attitudes some people have which is basically why companies etc get away with so much shit.

All people are saying is (a) leaving fragile items in club cloakrooms is fraught with problems and (b) its unlikely you'll get the damage re-imbursed.

no, i wouldn't dream of leaving a camera, mobile, wallet etc in a jacket in a cloakroom but this was an enormous square of moulded plastic, over 2ft square!!

2 ft square on Saturday afternoon...? Unless the club was deserted I'm not surprised it was knocked...

when i gave it to the girl she was very careful and i saw her place it in an area it couldnt be knocked over. when i left she was either drunk, coked up or simply forgot it was fragile as she just grabbed it and it (accidentally) swung into the door frame, smashing it to fuck. which she realised immediately herself.

Unlikely to be either drunk or "coked up" on a Saturday afternoon working in a cloakroom. More likely she was busy, had other things on her mind and forgot..

I'd go down the route of trying to get free drinks/tickets rather than cash. You might get the money if the owner is in a good mood. Getting lawyers involved will eat into the £40 pretty soon...
 
ok, so i expect when you go to a bar or club you just leave your coat and/or bag on the floor, or maybe just hanging on a railing outside? if a club can't offer some sort of security for items left with its cloakroom why bother having one atall? surely that isn't too much to ask?? :confused:

Bar/Clubs floors are rarely spotless...
 
I'll tell my law tutor to get you to give the lectures on exclusion clauses next year :)

cos that's not what he told us :mad: bastard tutor wants us all to fail :(

Please do. clearly they could do with a lecture themself from the legal advisors to the government white paper on the last revision to the Trading Standards act 1987. they were the body I received a tutorial from when I was working in clothing retail.

shops cannot make up their own 'exclusion clauses'. There are such things as customer rights, though shops flagrantly try to circumvent them by popsting up their own silly signs about their 'refund conditions' .
 
ok, so i expect when you go to a bar or club you just leave your coat and/or bag on the floor, or maybe just hanging on a railing outside? if a club can't offer some sort of security for items left with its cloakroom why bother having one atall? surely that isn't too much to ask?? :confused:

No - I put my COAT in the CLOAKROOM. Cloakrooms are usually pretty good at dealing with coats and bags. Not the fucking crystal vase I've just bought at great expense. I'd take that home before gadding about town :p:D
 
All people are saying is (a) leaving fragile items in club cloakrooms is fraught with problems and (b) its unlikely you'll get the damage re-imbursed.



2 ft square on Saturday afternoon...? Unless the club was deserted I'm not surprised it was knocked...



Unlikely to be either drunk or "coked up" on a Saturday afternoon working in a cloakroom. More likely she was busy, had other things on her mind and forgot..

I'd go down the route of trying to get free drinks/tickets rather than cash. You might get the money if the owner is in a good mood. Getting lawyers involved will eat into the £40 pretty soon...

no offence, but please read my post. item was damaged whilst IN cloakroom.

small claims cases are free. and i'd be happy to bring one if they dont cough up. no odds to me.
 
Please do. clearly they could do with a lecture themself from the legal advisors to the government white paper on the last revision to the Trading Standards act 1987. they were the body I received a tutorial from when I was working in clothing retail.

shops cannot make up their own 'exclusion clauses'. There are such things as customer rights, though shops flagrantly try to circumvent them by popsting up their own silly signs about their 'refund conditions' .

Refund conditions is a different area from excluding liability for negligence.

If you are really interested you could research the Unfair Contract Terms Act 1997 and the case of Canada Steamship.

However I have now lost interest in your thread as I believe my contract law tutor may be somewhat better informed than someone who used to work in a shop.
 
Unlikely to be either drunk or "coked up" on a Saturday afternoon working in a cloakroom. More likely she was busy, had other things on her mind and forgot..
.

that's fair enough, but it doesn't maake it alright! anyway, it;s not like i'm trying to get the money off the CLOAKROOM GIRL! it's the venue that is liable. it's called 'liability cover' and by charging for a service (namely cloakroom) they enter into a contract with the 'customer'.
 
Unless the club was empty the cloakroom will be busy. Very easy for fragile 2ft x 2ft items to be knocked...

the club was empty. it was the afternoon, remember? they do bottles of wine cheap and serve tapas. that's what i went for.

give me some credit, i would not have taken anything that large or fragile to some jumping club!!
 
that's fair enough, but it doesn't maake it alright! anyway, it;s not like i'm trying to get the money off the CLOAKROOM GIRL! it's the venue that is liable. it's called 'liability cover' and by charging for a service (namely cloakroom) they enter into a contract with the 'customer'.

Yep, they enter into a contract, but that contract governed by conditions they attach to it. Personally, I'm not going to argue the toss with you as you think laws work a certain way won't be willing to budge. I think you should speak to someone before you approach the club. If you go in with all guns blazing and act like you've done on this thread you're likely to get nowt...
 
Just spoke to the manager.

very nice person, very apologetic and is going to issue me with a cheque for the full amount ASAP.

funny how sometimes U75 can affirm your faith in human nature, and at other times sadly reflects the most petty minded and mean-spirited aspects of it.

still, thanks to everyone who made any positive and encouraging postings. :)
 
Normally there's signs up saying something along the lines of 'items left at owners risk' so it'd probably be up to the owner whether you get any money back.

these signs have no legal status what so ever, if the item is in their care then they have a responsilbity for the item if it's damaged.
 
Just spoke to the manager.

very nice person, very apologetic and is going to issue me with a cheque for the full amount ASAP.

funny how sometimes U75 can affirm your faith in human nature, and at other times sadly reflects the most petty minded and mean-spirited aspects of it.

still, thanks to everyone who made any positive and encouraging postings. :)


Bet he took it out of the attendants wages...maybe she's got the sack ...dreadful ...her kids are going to starve cos you were stupid enough to take it out on the p*ss:)
 
Just spoke to the manager.

very nice person, very apologetic and is going to issue me with a cheque for the full amount ASAP.

Bit in bold probably key here.

<edit> certainly saved you hassle anyway. Glad it turned out ok in the end. :)
 
Just an FYI - If I remember correctly from when I did law as part of accounts - disclaimers are fairly meaningless as there is a duty of care when something is handed over for safekeeping (especially if a fee is charged)

IIRC there was a case that proved this over damaged goods & the owner of the goods sued & won even though a disclaimer saying "goods left at own risk" was on display

I can't remember the case law tho' long time back
 
I don't think you've any legal right to your money I'm afraid, although someone more informed than me may know more. Any compensation's at the owner's discretion I guess.

You chose to leave the leave the item with them at your own risk. If it was so important you could have taken it home, protected it better in the first place or even kept it with you.

No you do, you see there was a court case a few years ago which just reinforced the law. Said that having sign saying that you have no liability is a load of shit. For that to be enforced you'd have to get someone to waive the simple issue of liability with a contract they signed saying.

If someone gives you something, you have a duty of care for that object. If you smash it, then you are liable for damages in respect of that item. If you were working for someone when it happened then they are liable for it. Don't want the liability, don't accept the item.

Someone gives you their 40,000 quid Mercedes to look after, you smash it up, your liable.

Problem with a 40 quid item, you smash it up, say your not paying, its 60 quid for court action and then you have to fuck about so much its cost you another 100 quid in wasted time. Might as well give in before you start.
 
Just spoke to the manager.

very nice person, very apologetic and is going to issue me with a cheque for the full amount ASAP.

funny how sometimes U75 can affirm your faith in human nature, and at other times sadly reflects the most petty minded and mean-spirited aspects of it.

still, thanks to everyone who made any positive and encouraging postings. :)
with respect, i've run club nights for over ten years myself.

i DID tell the cloakroom attendant to be very careful with the item as it was very fragile.

the term 'discretionary' doesn't carry much weight legally.

they bust it, they're gonna have to pay for it.

:mad:
glad you got it back, but with respect... if you run club nights you should know the score, I took it that you didn't as you posted up asking for advice. You also sounded like you were intending to go in spouting the law at them, which as you should know if you've been in this game that long, is the best way to get peoples backs up and get fuck all from them.

btw discretionary in this situation means something that the club owner isn't obliged to do by law, or that's a bit of a grey area anyway, but that the club owner may decide to do because it's good customer relations / not worth the hastle not to / he's in a good mood and the person complaining's not being an arsehole.

if you told the cloakroom attendant it was fragile and they accepted it on that basis then that changes things, though it'd be difficult to prove if the owner did decide to be awkward.

but then I said all that in my first post...
 
Just an FYI - If I remember correctly from when I did law as part of accounts - disclaimers are fairly meaningless as there is a duty of care when something is handed over for safekeeping (especially if a fee is charged)

IIRC there was a case that proved this over damaged goods & the owner of the goods sued & won even though a disclaimer saying "goods left at own risk" was on display

I can't remember the case law tho' long time back

No you do, you see there was a court case a few years ago which just reinforced the law. Said that having sign saying that you have no liability is a load of shit. For that to be enforced you'd have to get someone to waive the simple issue of liability with a contract they signed saying.

If someone gives you something, you have a duty of care for that object. If you smash it, then you are liable for damages in respect of that item. If you were working for someone when it happened then they are liable for it. Don't want the liability, don't accept the item.

Someone gives you their 40,000 quid Mercedes to look after, you smash it up, your liable.

Problem with a 40 quid item, you smash it up, say your not paying, its 60 quid for court action and then you have to fuck about so much its cost you another 100 quid in wasted time. Might as well give in before you start.
I'd be interested to see the actual judgement from that court case, as while I agree that the standard 'no liability' sign isn't legal protection from damage/ theft / loss of an item that you could reasonable expect to be covered - such as a bog standard coat in a cloakroom that you still have the ticket for, I'm pretty sure this isn't doesn;t mean there's blanket liability for anything someone leaves however fragile/expensive it is unless they've told you in advance of you accepting payment, and you've agreed to take it and be liable for it (or not state that you'll only take it at the owners risk).

fair enough if someone gives you a £50,000 merc to look after and you smash it you're responsible because it's fucking obvious that it's an expensive car that you've accepted payment to look after.

However if someone bought a £50,000 piece of art, bunged it in a crappy carrier bag & handed it over to a standard club cloakroom without telling them it was fragile & extremely valuable, and then it got damaged, then IMO you'd not have a hope in hell of winning in court.

My understanding of this is that it's about the level of service and liability it would be reasonable to expect as standard for the price & description of the service. Leaving your jacket in the cloakroom and it getting damaged / stolen = reasonable expectation = club liable, leaving a £50k artwork in club cloakroom without telling them what it was and them specifically agreeing to keep it and be liable for it = not reasonable = club not liable.

£40 fragile item is a bit more of a grey area I'd have thought, but I'd not have said it was clear cut either way unless (as it turns out the OP did) you'd made clear that the object was fragile and they'd accepted it on that basis.

sorry to carry this thread on, but we sometimes run our own cloakrooms at clubs who don't run them in house, so if we are really to be liable for anything anyone leaves with us, no matter how stupid, then I could do with knowing upfront as I'll just not run a cloakroom rather than risk the liability... I'm pretty sure that's not the case though otherwise I doubt insurance companies would even allow clubs to even operate a cloakroom as the risk wouldn't be worth the money.
 
Glad to hear the outcome. To all the people saying the OP shouldn't have left a valuable item with them - get real, it was a £40 vase not an original Van Gogh.

Most coats cost more than £40.
 
I doubt insurance companies would even allow clubs to even operate a cloakroom as the risk wouldn't be worth the money.

Insurance companies can't dictate whether a club should have a cloakroom or not. They're not the police!
 
Glad to hear the outcome. To all the people saying the OP shouldn't have left a valuable item with them - get real, it was a £40 vase not an original Van Gogh.

Most coats cost more than £40.

Most coats aren't "fragile" and break easily when they move them....Yep, the OP got a good result but its probably more to do with the owner being a nice bloke rather than on a legal principle.

I'll say it again : If you buy something fragile don't leave it in a club cloakroom...
 
And I'll tell you again - if someone breaks something of yours, they are negligent and legally liable for it.
 
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