IT helpdesk jargon

[Kanda]

You forgot: User interface error

Usually when the user is just a fucknut and you don't want to say so

 

[ChrisFilter]

And IUK error.

Inbetween user and keyboard error

 

[Boris Sprinkler]

Level 8 of the OSI model.

 

[HAL9000]

BOFH manning the Hell Desk (help desk)

http://members.iinet.com.au/~bofh/bofh/bofh1.html

 

[gracious]

i cant thank you all enough! especially you chris, what a star. you are obv. a bit of an expert in this area... to be honest they arent expecting me to know huge amounts about the whole thing, as an analyst of backdata it may even be a benefit for me not to have too many pre-conceptions about what the likely problems/issues/things to report are.... still, up to now knowing the diff. between response and resolution was about the max of my high speed service providing knowledge!

 

[ChrisFilter]

Any time mate, see you at the weekend

Oh, and good luck!

 

[gracious]

i see you at the weekend, i buy you a pint! this has saved me hours of rooting around google!

 

[gracious]

oh... i also found this http://www.service-futures.org/reports/

which has some down-loadable reports which are meant to make ITIL easier to implement (see I'm getting the acronyms already)!!

 

[axomoxia]

Off the shelf Service / Helpdesk software is:
Touchpaper

Yoiks! I wrote part of that (or at least a much earlier version!)

Andy

 

[ChrisC]

Any time mate, see you at the weekend

Oh, and good luck!

Do you work for VANCO?

 

[ChrisFilter]

Nope...

 

[DrRingDing]

You all sound so professional.

 

[jæd]

And IUK error.

Inbetween user and keyboard error

A lot of these errors are designated as ID-Ten-T errors...

 

[gracious]

just got back from the interview, and want to take this opportunity to gush somewhat about how much help this thread was and how proud you would have been if you could have seen me blag my little cotton socks off!

oh yes, i threw in all the acronyms, i quoted the netpromoter score for first direct, i dropped in references to remedy and ITIL and crystal reporting.... and i'm pretty sure the bloke loved me!

i'll let you all know next week whether i got the job, but i must just say right now that you've made it a whole lot more likely. my cv said 'knows nothing about support desks' my banter and answers to his questions said 'actually yes i do'.

touch.

 

[Pingu]

i dont like remedy...

my favourite bit of Service desk software that integrated with other ITIL functions was Axios Assyst.

 

[ChrisFilter]

just got back from the interview, and want to take this opportunity to gush somewhat about how much help this thread was and how proud you would have been if you could have seen me blag my little cotton socks off!

oh yes, i threw in all the acronyms, i quoted the netpromoter score for first direct, i dropped in references to remedy and ITIL and crystal reporting.... and i'm pretty sure the bloke loved me!

i'll let you all know next week whether i got the job, but i must just say right now that you've made it a whole lot more likely. my cv said 'knows nothing about support desks' my banter and answers to his questions said 'actually yes i do'.

touch.

Nice one, Champ!

You about tonight?

 

[gracious]

was workin last night mate... altho would have been good to catch up for a beer or something... 6-2 shift at the gowlett almost finished me off after early start and all day wearing heels!!

roll on getting the new job and no more pulling pints

 

[lights.out.london]

I like my current enviroment:

Trader: JASON!! My bloomberg is running slow
Me: You should be able to keep up with it now then.
*slowly wanders over*

 

[Pingu]

when I worked on a helpdesk we had a call from somene abou a big line printer (huge thing with big metal case)

"I get an electric shock whenever I touch the casing"

"Dont touch the casing then"