I dunno if Alienware were always crap or not, I think they got bought by Dell before I properly got into PC gaming as a hobby.
But their recent output is over-engineered in stupid ways, because of their insistence on using proprietary Dell components. Sure, they can make some good-looking machines. But the way they design their cases mean those looks come at a hefty price.
The use of proprietary Dell components extends to the chassis; instead of designing a new case from scratch, or using someone else's cases and slapping their own livery on them, they stick a big fancy plastic shell over the same ancient metal chassis that Dell have been pumping out for years. This significantly impacts the thermals and the airflow of the entire system.
In the comments of
this hardware tear-down of a $5000 Alienware system, someone had this to say:
"So I was somewhat involved in developing this system (can’t say specifically for reasons) and want to clear something up. Everyone, and I mean everyone designing the r13 wanted a new chassis. It was a constant point of contention among the engineers and designers, led to a small loss of staff and proved to be a major hurdle.
Management refused to listen and doubled down, it was either make it work or get out. For many of us, the r13 was meant to be an industry redemption story, a system worth every penny. While management refused new chassis designs, they simultaneously demanded we shove as much tech (mechanically and otherwise) into it.
As GN said, all the fancy shmancy additions were implemented to fit a ridiculous number of high-performance components into a chassis designed for Office workers of yesteryear. It wasn’t necessary, but at the same time, it was.
“Bloat” is an understatement, half the development cycle was spent on making this work. Management gave us a reason, we were told that our chassis were over-produced in previous quarters and that all previous stock needed to be sold off before building in others.
We were incredibly disappointed with the company, we felt as if we failed our fans and there was absolutely nothing we could do about it. Our lead quit after the r13 shipped, an incredibly talented individual that fought with management for years over stuff this channel regularly points out.
My main point in all of this is, please don’t blame the engineers and designers at Dell. we’re definitely not idiots, rather, we’re chained to Dell’s inherent greed and backwards managerial style. We don’t have any say, and if we did, things would be a hell of a lot different. Sorry everyone, just about every colleague of mine watches this channel, hoping to get more of a voice in upcoming products.
If you have a minute, contact Dell and encourage them to “listen to the engineers!”, maybe that’ll make a difference!"
I would strongly recommend anyone who wants to buy a decent gaming rig, without assembling one for themselves, to instead acquire their PC from a system integrator such as pcspecialist.co.uk, overclockers.co.uk, or by investigating the options discussed in threads like
Which Gaming PC?