Help Fibre Broadband - advise me urban...

Discussion in 'computers, web and general tech' started by skyscraper101, Sep 22, 2014.

  1. skyscraper101

    skyscraper101 0891 50 50 50

    Advise me broadband experts...

    I've been out of the UK for the last 3 years and I'm gradually relocating back and trying to figure out the best broadband deals, I've checked my new postcode (SW6) on the broadband checker and they don't got Virgin cable so I'm looking at some fibre alternative for next best speeds.

    Compare broadband gives me these options: Talk Talk, Plus Net, Virgin (non cable?), Sky, BT, all seem to be the major players. I've heard a lot of people advise against Talk Talk, Sky is murdoch, BT seem to be the logical choice, but what about Plus Net?

    Any reason to avoid BT? Anything I haven't considered. Ta.
  2. Pickman's model

    Pickman's model Every man and every woman is a star

    editor might have some suggestions
  3. TitanSound

    TitanSound Mr Beardy Drummer

    BT own Plus Net so the logical choice just got more logical :D
  4. bmd

    bmd you left me standing here

    As you're coming back to the UK I imagine you'll be looking at landline, tv, broadband and mobile? If so you can get some cracking deals. For instance, if you go with Orange for your mobile and broadband atm you also get 10GB of data thrown in for your phone.
  5. skyscraper101

    skyscraper101 0891 50 50 50

    So.. what are the advantages with Plus Net? My experience with BT are that they're a nightmare to get through to anybody useful if things go wrong. Plus Net seem to be Which rated as Best Provider and offer like for like speeds. So they look like the favourites.. but will I need a BT phone line still? Cost-wise it may be the same or even more expensive. Plus you get some prem football thrown in with BT? Could sway it back to them?

    Not really bothered about a TV package. I'm fine with freeview. Same for landline, I don't need one. I always kept a PAYG giffgaff sim for when I return. I'm happy to keep using them as I'm not a heavy mobile caller. I use viber and facetime for most calls so I'm really just interested in the fastest most reliable speeds from a broadband provider.
    dlx1 likes this.
  6. UnderAnOpenSky

    UnderAnOpenSky baseline neural therapy

    If you pick a smaller ISP you get nice little things like not having any content blocked (I know it's easy to get round anyway) and decent customer service if you have a problem.

    I'm on Adsl24, now Coms. Can't get fiber, but as a company they are great.
  7. skyscraper101

    skyscraper101 0891 50 50 50

    oh yeah you now have to ask to have porn unblocked on the main providers don't you? :facepalm:

    thanks CAMERON
  8. TitanSound

    TitanSound Mr Beardy Drummer

    Price and customer service seem to be the selling points.
  9. bmd

    bmd you left me standing here

    I'm with TalkTalk who have the cheapest fibre deal by far atm. I have had to deal with their customer services quite a bit and tbf they're no more shit than anywhere else. Plus you get 15% off your bill if you pay when they send you the 'your bill is ready' email.
  10. UnderAnOpenSky

    UnderAnOpenSky baseline neural therapy

    I was talking more about torrent sites, but yeah that's not blocked either :D
  11. editor

    editor Taffus Maximus

    BT have been pretty good for me.
  12. WWWeed

    WWWeed Bandwidth Bandit

    If your not in a virgin cabled area you will have to deal with BT (in some form) and get a phone line.

    Personally I'd avoid virgin on ADSL.

    Anyway has anyone tried relish? 4G home broadband that lets you cut BT out sounds very interesting:
  13. BlueSquareThing

    BlueSquareThing With chips

    We've had BT for a few years and it always seems to work OK. I've heard people who have problems have found it difficult to sort things out but, tbf, when the set top box thingy for the TV failed they came and replaced it within a week without any problem at all.

    The logic behind going with them was that they own the cables round here anyway. May as well deal with them as through a third party.
  14. dlx1

    dlx1 Sitting by phone waiting for a call

    9 /10 pepole think BT infinity is grate
    No 9 /10 pepole think BT are cunts.
  15. doddles

    doddles Appreciates the good eggs

    Pretty sure that plusnet do fibre without the need for a line. Might not be much cheaper though.
  16. souljacker

    souljacker A bit of skullduggery are owned by BT but have managed to keep themselves entirely separate thankfully. Support is excellent, they don't block torrent sites (although occasionally, I get routed through BTs DNS which does, usually doesnt last long) and you can get your phone line through them if you dont want to deal with BT. They do traffic shape at some times of the day but I shouted at them a lot when they did this to me and it seems to have been removed.

    I get a discount if you mention me when you sign up too.....:thumbs:
    existentialist likes this.
  17. Rutita1

    Rutita1 Scum with no integrity, apparently.

    I am reading this thread with interest. An 18 month contract with BT is coming up for renewal soon and I would love to find another provider. My bills are 100 pounds each quarter befor I've even made a poxy phone call on the land line. I don't need a home phone. I just want a broadband connection. :hmm:
  18. Crispy

    Crispy The following psytrance is baṉned: All

    I've got plusnet phone line and fibre broadband. Great service if you ask me, but I haven't had to use customer support. It's £25 per month.
    dynamicbaddog likes this.
  19. dynamicbaddog

    dynamicbaddog Well-Known Member

    I got persuaded by pushy salesperson on Deptford High Street to go with Talktalk fibre a few weeks ago. It was all installed last week but it's total crap. Keeps slowing and stopping, and I have to keep rebooting the router to make it work, which would suggest a faulty router. I rang them up thinking they would just send a new router but they said they have to send an engineer out and if they can't find a fault I would be charged £50. As it does work on occasions I didn't like the sound of this. After the phone call reporting the fault it worked great for about 2 days then last night I couldn't get a connection for hours even rebooting the router didn't work this time. As I'm within the 14 day cooling off period I cancelled today and have arranged for Plusnet to take over, they have very good reviews and the person I spoke to was very friendly and helpful, I'm hoping this all go smoothly.
    UnderAnOpenSky likes this.
  20. Chz

    Chz Stark Raving Sane

    BT routes calls/emails for the Infinity service a bit differently. My past BT experiences were horrible, but even when I had a few post-install issues they've been great with the Infinity services.

    The problem cunts are BT Openreach. But since I'm fairly sure that all the retailers are just re-selling OR's fibre, you're stuck with that particular bugbear.

    Talking about blocking, etc., the higher level Infinity packages have no bandwidth throttling. At all. Full stop. There is traffic shaping at the network level, but that's Openreach again and will be the same for all resellers.

    Best advice is to go with whoever's got the best deal on right now. If they're all similar, I tend to fall back to BT for simplicity's sake and a delusional notion that maybe Openreach gives them preferential service.
    WWWeed likes this.
  21. WWWeed

    WWWeed Bandwidth Bandit

    Your spot on. With the exception of virgin cable, relish and the mobile networks all domestic and business internet providers (without an SLA) will use BT's cabling.

    You get some 'unbundled local loop' providers that use there own networking equipment at BT's datacenter/exchange, but they still rely on BT openreach to maintain and fix the shitty copper cabling that was laid for phonelines 50-60 years ago. The 'fibre' is only fibre to the green box in your local area, from there it is hair thin copper phone line (known as FTTC). It is a miracle you can get reasonable speeds through it at all!

    Also in my opinion I feel its not just openreach that are the cunts but the internet providers are too (BT retail or 3rd party ISP). After all they are the ones that charge you the engineer visit fees when they send an engineer out for no reason.

    Fair enough the isp may not have been informed by openreach about a network fault that is fixed by the time the engineer comes around but they are still cunts for charging you for no reason.

    Still saying all this as usual the real cunts are offcom/government for giving BT the monopoly!
  22. Rutita1

    Rutita1 Scum with no integrity, apparently.

    I am coming up to the end of a BT contract and seriously wanting to switch... I will have a look at plusnet! :)
  23. Rutita1

    Rutita1 Scum with no integrity, apparently.

  24. xenon

    xenon Radical efficiencies

    FTTC is fibre to the cabinet. Then yeah, copper to your home. Unless you pay for fibre to your building.

    You still finding Coms OK? The service here got shit. Stopped doing email and webspace for broadband users. I think they were blocking ports too.

    With Zen Internet now. Zen are definitely worth a look for fibre too. I get by with ADSL.
  25. UnderAnOpenSky

    UnderAnOpenSky baseline neural therapy

    Very impressed with customer service. Like really impressed. I went with ADSL24 as despite living in a (small) town center all the online checkers told me I couldn't get broadband. Plusnet agreed this was madness, but never returned the calls after promising to look into it.

    Line was a bit flakey and ADSL24 were pretty good, but it wasn't till I moaned at comms that it got properly sorted. Did loads there end, lots of call backs to see if it had worked, then several engineer visits until I've got a stable 5 meg line (average for the area). Nothing amazing, but I honestly believe if I'd have signed up with one of the biggies I'd be cursing my internet a year later.

    Not what most people rate broadband on I know, but it's nice to know there is a good team there if you do have problems.
  26. Quartz

    Quartz Eclectic contrarian plebeian

    BT are cunts. They are bombarding me with adverts for fibre - which I want - but despite having upgraded the green box two months ago, their checker app says I can't have it. Grrrr...
    dlx1 likes this.
  27. Chz

    Chz Stark Raving Sane

    Not really. They all have (even BT!) some pretty big promotions from time to time. Strip out the time-limited, promotional price and they're not terribly different from anyone else. And they still have the problem that made me go to BT in the first place - no bolt-on international discounts. I pretty much only use the phone for international calls, so forcing me to buy all those anytime calls to UK numbers wipes out the savings.
  28. Epona

    Epona Down with battered parsnips

    If you want cable, do check out the Virgin website - they are just embarking on installing new cable infrastructure for the first time in years. I got a note through the door about it 3 months after I'd signed an 18 month contract with BT for Infinity fibre :facepalm:
    WWWeed likes this.
  29. ricbake

    ricbake working out how

    So wrote to BT to ask for my MAC to take my business to Plusnet and all of a sudden they can discount my monthly charge by £13.23 ... stuff them!

    Any one want to message me a Plusnet user name to benefit as a recommender...
    dlx1 likes this.
  30. Crispy

    Crispy The following psytrance is baṉned: All

    Yes please!
    ricbake likes this.

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