So there crumbles Twattor's pointless and ignorant defence of the pub.
Does it matter now? Ruby Toogood clearly said, "I was actually there and they googled the beer to check what it was supposed to look like before complaining."Does anyone actually know what the beer was ?
Alex
They're more than welcome to post their thoughts here without any censorship at all. As far as I can see almost all previous mentions of the place have been positive - in fact, many urbs used to go to the quiz there (myself included). So it's not a hostile forum at all.This is the problem with the internet: Individual opinions and experiences, which until the advent of the WWW had had a limited impact on the fortunes of a business, are now seen as carrying a potentially critical influence thanks to the power of the interwebs.
FFIW I’d like to think most people will still have the presence of mind to give a place a go regardless of what they might have read about it based on the experiences of one or two anonymous punters on the net. But I can’t blame the owners of the businesses in question for being apprehensive about what iymt’s published online about them.
From recent reports, I'm finding it hard to find any reason to make the effort to visit this place.Popped in yesterday (xmas day). Guy working behind the bar was a bit of a dick.
He left us stood there for five mins while he 'popped a bag across the road' (instead if just serving us then popping the bag across the road)
When he returned I asked to taste two IPAs and he said 'you're pushing your luck now'
I replied that if he wanted me to buy a drink then I wanted to try them out first, he said 'I'm only joking' and maybe he was, but it didn't feel like banter to me. Just cocky bollocks.
We only stayed for one drink, but during the time we were there he got into an argument with some bloke outside, then they both came inside and they carried on arguing quite openly.
He came off like some jack the lad hipster coke head....
ETA: He did give an old chap a replacement alternative pint for one that wasn't to his liking....
From recent reports, I'm finding it hard to find any reason to make the effort to visit this place.
He came off like some jack the lad hipster coke head....
.
If I lived closer, the Hand would be my local too. Top pub!Really, don't bother. I was there the evening of CloudyBeerGate - I wrote a review on their Facebook page, and over the following days had a very involved (but polite and civil) email exchange with the owner about what had happened.
He asked the staff about what had happened. Yes the beer is supposed to be cloudy, but not as deeply cloudy as it was.
The real issue, however, is the rudeness of the the staff. Had they dealt with the situation in a good-hearted and cooperative manner, they wouldn't have lost the custom of the group of 20+ locals who were there, spending hundreds of pounds on food, and most of whom won't ever set foot in that pub again.
I'm going to stick to my friendly, welcoming local - The Hand In Hand.