so the investigator is fulfilling the requirements by doing no more than calling the supposed 'employer' to confirm nothing has changed? good. and it really does sound like they are thoroughly fucked off with the complainant. nice to know that there are people in that job who are that aware that most of what they do is a waste of everybody's time and yes, wasting investigative time, or making false statements, or harassment. but with the climate of claimant blaming, no one is going to want to break that by suggesting it's wrong to harass claimants.