Kanda
Diving wanker
^^ Same as here.
Does anyone have any experience of using VOIP at work?
- Thread starter Jenerys
- Start date
^^ Same as here.
TitanSound
Mr Beardy Drummer
Plus if users have the softphone installed on their laptops they can work from home and be logged into their extension through Citrix as if they were at their desks 
TitanSound
Mr Beardy Drummer
Quality Of Service
kabbes
First intersubjective, then internalised
That's what we have, in theory. Although since people only ever use their Blackberries, in practice this doesn't really happen.Plus if users have the softphone installed on their laptops they can work from home and be logged into their extension through Citrix as if they were at their desks
I do get the occassional call though, from outsiders that have managed to track down my number. And it saves voicemails on the email system too.
TitanSound
Mr Beardy Drummer
Well the only thing it is dependant on is the network. With the phones on the desk they are powered by POE (Power over Ethernet). If the network goes then the phones go.
We have 10 analogue lines incase of this though and have a service with NTL:Telewest called SRS so we can divert our 0800 number to be distributed evenly over the analogue lines.
In the past six months though we have only had minor blips with the network that have been corrected within a matter of minutes.
Jenerys
Stormborn
Yes, this is a big part of the attraction. I have a couple of mainly-at-home workers and it would be great to also not come in to the office so much myself.
I refuse to get a blackberry as that would make me a bit too accessible, but a phone line in the house, could handle that.
TitanSound, how many units are you managing? And really, there are no problems?
I refuse to get a blackberry as that would make me a bit too accessible, but a phone line in the house, could handle that.
TitanSound, how many units are you managing? And really, there are no problems?
TitanSound
Mr Beardy Drummer
It's a serviced office so four phones in mine, but the building has hundreds of people and a they're all on the internet. I reckon that's the problem - if lots of people are using the internet at the same time it drags the connection down and the line goes bad.
I tried to call in once and there was a massive buzzing noise on the line, but my colleague couldn't hear it, so it could affect your incoming calls without you knowing.
I reckon they're a crap idea
This is a big upside - if I'm going to be late I can log onto the phone system via the internet, and divert calls to my mobile. Could do this before with BT but only by being in the office and manually entering a redial thing onto the phone, which is no good when you're hopelessly late for work.
TitanSound
Mr Beardy Drummer
Jenerys
Stormborn
Kanda
Diving wanker
I reckon that's the problem - if lots of people are using the internet at the same time it drags the connection down and the line goes bad.
I reckon they're a crap idea
I reckon that's crap capacity planning, you should have a word with the Office management co
TitanSound
Mr Beardy Drummer
Well mine is. We are nearly 80% VOIP across the company now and in my office we only have 10 analogue lines out of 76 as a backup because we are a critical service.
The Avaya system we have is so powerful, it could handle half of all the calls in North London.
I reckon that's crap capacity planning, you should have a word with the Office management co
Well yes very probably - but the office management co went out of business about six months ago and the building was taken back under control of its owners and is now being run by them. I'm more worried about the terrible state of the loos and the fact there are never any forks in the kitchen
TitanSound
Mr Beardy Drummer
Quality of service is a must. You must be able to run multiple inbound and outbound calls.
Network stability. How often does your network bugger up. Can your routers provide power over Ethernet to power the phones? Are they configured to carry only data packets at the moment?
They are the 2 most important things I would ask.
TitanSound
Mr Beardy Drummer
Who do I replace?
TitanSound
Mr Beardy Drummer
hehe 
grit
an ugly force for good
If your infrastructure is up to it why do you have the analogue lines
I'm not arguing that the VOIP software/hardware is up to it, I'm talking about the internet connection its using.
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