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Do you take things back to the shop

drag0n said:
Hmm. I may look into this then as they might not have anything else that I want in which case a credit note is pointless.
Tell 'em you've got breast cancer.
 
that's probably more to do with good customer relations i reckon. i dunno. i might ask my MD or the company lawyer tomorrow, if i can be bothered :)
 
Savage Henry said:
No it's not ! They try to foist this 28 days voucher or exchange only shite on you but it's all bollocks really ! As long as you have the reciept and the items are in the condition they were bought in then you shouldn't have a problem !

at least thats what I remember anyway .

I think you're right - it's just a policy introduced by stores. You can return items without a receipt as well - a well known scam by shoplifters (although there are obviously many genuine cases).

The best general advice is to choose a suitably jaded member of staff, not a manager/supervisor or someone who looks keen, who will normally, and often wordlessly, refund your money without any concern whatsoever. So look out for me then ;)
 
I don't think I've ever taken anything back, unless it was faulty. I certainly couldn't take anything back to a shop which I had bought elsewhere! :eek:
 
milesy said:
that's probably more to do with good customer relations i reckon. i dunno. i might ask my MD or the company lawyer tomorrow, if i can be bothered :)


best 10,000th post ever!!!!
 
a bit of googling has thrown this up...

Refused refund

Question: I’ve been refused a refund by a clothes shop in town. I bought some trousers a couple of weeks ago. The changing rooms were packed so I didn’t try them on. They didn’t fit so I took them back for a refund. The shop refused saying they would only refund if they were faulty. They’ve offered me an exchange or a credit note but I just want my money back. I often get refunds from other shops for clothes that don’t fit. Surely I have statutory rights – can I have a refund?

Answer: I’m afraid you’re not entitled to a refund. We have statutory rights whenever we buy something from a shop – but they cover matters such as faulty goods not unwanted items. Many shops are happy to refund unwanted purchases but they do this out of goodwill. The downside of this is that most consumers now think it’s one of their statutory rights. In fact the shop is doing more than it has to by offering you a credit note – they could refuse to take the trousers back at all. I suggest you take the credit note and hopefully you can find something else in the shop.

Tips

Shops don’t have to exchange or refund items unless they’re either faulty or misdescribed.
If you have any doubts about something you’re buying you must check the shops returns policy before you buy.
Many shops will have a sign that tells you what their policy is but they don’t have to. If you can’t see a sign ask the shop assistant about the policy.
A sign in a shop that states ‘No Refunds’ could be illegal as it gives the impression the shop won’t refund even faulty items. If you see a sign like this in Swindon let us know.
Any shop that does give refunds will want to see your receipt so make sure you keep it.

(from here)
 
Someone gave me a massive bag of coffee beans once, but I had no way of grinding them so I bought a grinder from Argos, ground them all up and then took it back to the shop. I tried to get rid of all the grinds but there were a few bits in the box. She asked me if I had used it and stupidly I said yes, just to try it out, so she refused to refund my money. I just took it to a different branch the next day and she gave me a refund straight away without even looking in the box! Like jbob says, you need to avoid the Jobsworth types, alternatively, just lie (I'm a rubbish liar which is why I had to admit to using it).
 
Shirl said:
Geri, I know that yours is the right attitude but I just can't do it. Do you ever send food back in restaurants? :eek:

I've sent food back many times. A lot of my mates work in catering and they have no compunction whatsoever about doing this, and I've kind of picked up on the fact that you shouldn't accept poorly cooked food. It's a lot more common on the continent; a Parisian friend of mine even sends back wine if he doesn't like the taste or thinks it's not up to scratch.
 
I wouldn't like to send food back - after all, someone has cooked it for you and it would be like insulting them personally. The shop assistants don't give a toss if you return things, as they haven't made them.
 
Geri said:
I wouldn't like to send food back - after all, someone has cooked it for you and it would be like insulting them personally. The shop assistants don't give a toss if you return things, as they haven't made them.
Lots of jaded chefs about too.

I'm surprised at this distinction, Geri. Would you, for example, not complain if you had hired a builder to do some work and they'd done a completely shoddy job?
 
jbob said:
Lots of jaded chefs about too.

Indeed. Who will spit in your food when you send it back! :eek:

I never send food back. I was with a friend in a restaurant once and she sent back her risotto because it was not just al dente, it was crunchy. The waiter came back to her with the plate and told her that the chef said she had an underdeveloped palate. :D

So there's spitting and humiliation. Dunno what's worse. :(
 
trashpony said:
Indeed. Who will spit in your food when you send it back! :eek:

I never send food back. I was with a friend in a restaurant once and she sent back her risotto because it was not just al dente, it was crunchy. The waiter came back to her with the plate and told her that the chef said she had an underdeveloped palate. :D

So there's spitting and humiliation. Dunno what's worse. :(

I think 'urban myth' is being propagated here. The chances of this happening are probably more so in say McDonalds or Burger King, but in general it's quite an aspertion to cast at the whole catering industry. Do you really think that chefs are that unprofessional and downright disgusting? Being jaded is one thing, but that's quite another.

If that waiter had said that to me, I would have told him to fuck off and left the restaurant without paying.
 
jbob said:
If that waiter had said that to me, I would have told him to fuck off and left the restaurant without paying.

Me too. Well I wouldn't swear but I wouldn't pay either :)
 
i have no problem in taking things back, I think cos I buy most things at lunchtime I often don't have time to try things on properly - never had a problem

I had an interview recently so I bought a pair of trousers, wore them for an hour and returned them :o

I was very very skint at the time though (and didn't really want to job enough to buy them)

:D
 
jbob said:
Lots of jaded chefs about too.

I'm surprised at this distinction, Geri. Would you, for example, not complain if you had hired a builder to do some work and they'd done a completely shoddy job?

Yes, I would complain - because that would affect the structure of my house. It's slightly more important than eating a meal which is not to my liking. I suppose it depends on what's wrong with the meal - if it was totally inedible I might say something, but that's never happened. I tend to vote with my feet and not go back somewhere if the food is rubbish.
 
I do take stuff back to shops when I can be bothered/actually remember to. I'm not scared of getting a bit firm when they tell me I can't.

I bought something from Argos which included a console game. It wasn't what I thought it was and when I took it back they said I couldn't because it was a game and they didn 't do refunds on those.

No bugger told me that when I bought it as I used the quick pay machine and then when I collected it no one mentioned it. Cashier said someone should have told me when I collected it. I hadn't even open the main box so there's no way I would have been able to copy the disc and seal it again which I conveyed in my very best "pissed off but not gonna get angry with you" voice. She asked if I wanted to speak to a manager. I replied in the affirmative and she toddled off. She came back and said she would refund it but only for gift vouchers. Then she said she had to open the box to make sure I hadn't opened it :rolleyes:

As regards food, I don't have high expectations for eating out food anyway cos I reckon I can make a better job of it at home but if I'd paid for an expensive meal at a very good restaurant I think is top hole, I'd pass on my comments to the chef if I didn't think it was up to par. I'm confident enough with my palate to know when someone is taking the piss and if I was cooking it, I'd want to know. I'm a closet Ramsay I think.
 
i took some apples back to tesco a few months ago as they had no taste. they just gave me some more without a quibble
 
I like taking stuff back. I like it even more if I get a jobsworth person. However the hardest people to get past are the 'don't care - not too bright' people. They are impossible to intimidate and you can't get the name of the area manager/owner.
 
rubbershoes said:
i took some apples back to tesco a few months ago as they had no taste. they just gave me some more without a quibble
Last week we had baked potatoes twice. First time with potatoes from the farmers market. It was so good that it re-ignited our wintery baked potato lust, so I picked up some baking potatoes from Sainsburys. The difference in flavour between the two was stunning. The former being a damn fine, and the supermarket ones tasting like a wet sock.
 
rubbershoes said:
i took some apples back to tesco a few months ago as they had no taste. they just gave me some more without a quibble
I take stuff back all the time, like clothes that don't fit quite right, or if I've changed my mind or realise that I can't really afford it..etc. But never taken food back to the supermarket - suppose there's no difference really. I'll give it a go next time something's not up to scratch.
 
I don't get embarrassed - I would if it ended in a row but that never happens.


As for those who'd rather not complain about food cos the chef might spit in it - :eek: :o - what do you take them for? Uncivilised barbarians? Chefs have pride in their food - I've never met a chef who would ruin their own creation out of spite.
I have only once seen soiling of food and that was by waiters and it was for Mrs Thatcher and a bunch of other cunts who were dining with her, so that's fine :)
 
I take things back to shops all the time. I often buy my husband clothes and because he is disabled there is no way he can try them on in the shop, so he will try them at home and then decide he doesn't like them :rolleyes: and if I get my teenage daughter something, it is almost guaranteed she won't like it or it won't fit :D

I often take food back to Sainsburys - if we get a steak and it's not nice I will take the wrapping back and get a refund :D

I once had a pair of boots and wore them over the winter, they split after i had had them for about a year so I took them back and got a refund! :D

I have noticed though, that M and S have changed their refund policy and there is now a time limit for returns.
 
I very rarely take things back, mostly because I don't need to I suppose, but also because I never get round to it when I do need to. then it'll go to the charity shop.

many years ago I took a cd back to virgin - bloke says no problem, bloke then opens the case, no cd - I'd left it in the stereo :o :D turns out it was fate, because that cd is now one of my most favourite cd's ever :)
 
Orang Utan said:
As for those who'd rather not complain about food cos the chef might spit in it - :eek: :o - what do you take them for? Uncivilised barbarians? Chefs have pride in their food - I've never met a chef who would ruin their own creation out of spite.
IME, in any half decent restaurant the chef would want to know if the food wasn't up to scratch.

I'd never dream of being rude, but I would politely say there was something wrong with the food.

Think about it - what restaurant wants people to go away having had a bad experience? That kind of industry is very much based on reputation.
 
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