I agree. the people at bottom of the ladder tends to be alright. it's the so called "advisers" who force you on useles training schemes/ employment zones and the like that are usually the real bastards. believe me, I 've been through that. I agree with paulie that it's not a good idea to shout at them but my god, sometimes, you really feel like it. do you know what it is to be "invited" to one of their restart interview without them telling you about it? it happened to me. they claimed that because it had been sent by post, their stance about cutting my benefit at the time was valid. all they had to do is to hand over a sheet of paper about it when I signed on 2 weeks earlier and if necessary, make me sign a receipt that I actually received it!