Citylink couriers. Utterly useless. Wankers. Oh, and DHL too.
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TopCat said:
Ahh, that reminds me of Andy Sparrow and Bloodrunners. Any bikers out there remember him and the film of bloodrunners that was supposed to be on the cards for a while ?
I used to do that sort of thing back in the early ninties with a crowd of bikers who used to operate out of the old hospital to the west of the southern end of Leytonstone high street. You'd drop in around 10pm and get home around 5 or 6 in the morning. We had a small set of rooms with a few beds, a telly and somewhere to cook. I stuck it for a year or so before my pukka work got too much for me. My girlfriend of the time wasn't too chuffed about spending a night a week on her own either
It was a charity called London EVS. We used to move blood and test samples mainly. You couldn't really fit an replacement organ for transplant in a tupperwere box bungied to your pillion seat, but you could fit a couple of units of blood or a few placcy sample test tubes
The idea was to save the NHS money by handling their out of hours requirements for urgent movments. Most of the trips were down to the lab to the north of the Blackwall approach from the major east end hostpitals.spacemonkey
I Love Noodles
Fucking citylink strike again!
I ordered a canvas for my sister for her birthday....so contacted the company about 5 days after it was due to be delivered saying we have not recieved anything.
They say that citylink made several attempts to deliver the package (bollocks) and that they put a card through the door (also bollocks)
Because they didn't hear anything from me for several days they sent the package back to the canvas company and now I have to pay £15 for it to be redelivered!!
What options do I have, the company are defending them, there's no way i'm giving these bandits another penny when they didn't do their job properly the first time. Wankers.
edit: sorry i meant to bump a more recent 'citylink are wankers thread'
I ordered a canvas for my sister for her birthday....so contacted the company about 5 days after it was due to be delivered saying we have not recieved anything.
They say that citylink made several attempts to deliver the package (bollocks) and that they put a card through the door (also bollocks)
Because they didn't hear anything from me for several days they sent the package back to the canvas company and now I have to pay £15 for it to be redelivered!!
What options do I have, the company are defending them, there's no way i'm giving these bandits another penny when they didn't do their job properly the first time. Wankers.
edit: sorry i meant to bump a more recent 'citylink are wankers thread'
Home Delivery Network that Amazon have now started using are no better, according to the order tracker they have taken the parcel out a few times in the van and not delivered it. I checked this morning and imagine my suprise to find out it had been delivered at 8pm last night...I wonder which skip that ended up in then? Cunts...
Even worse now TNT and DHL basically are (self)employing whta they call lifestyle couriers. So most domestic stuff goes to a a man/woman operating out of a private address. If they can't deliver then it stays in their house/car/garage for a few days before it even goes back to base. The staff turnover if horrendous
Paul Russell
Psychogeographer
I had a courier package delivered by a taxi driver a while back. Can't remember the company. Seemed a bit odd -- just another nice source of income maybe.
nadia said:
Useless indeed, but there's a BH Monday in there too.editor said:
How about showing this thread to the camera manufacturer or the UK promoter who organised the review ?? Citylink will only change if they lose significant amounts of business and are forced to review their work practises.
Until they do, it's still the "If you use Citylink, I won't use you!" mantra. They're dirt cheap for a reason.
Skimix said:
HDN are useless. I had a card with no reference number on it posted through my door on Monday while I was at work. Called them on Tuesday morning, they apologised for not giving me a reference, and said a second delivery would be attempted at 7pm that evening. Got home at about 5.30pm to ind another card, again with no reference. Called them up, got another apology, and they said they could deliver it on Wednesday, any time between 7am and 7pm. That was no good to me as I had a half day off work to go to Wembley. So now I have to go down to their depot at New Cross to collect the parcel.
wtfftw
roof's about to blow ♩♪♩♬ ♬♩♪♩
rutabowa said:
We used UPS once. I stayed home for a fortnight to catch this package. Doesn't help that we couldn't find a way to contact them so had to get the goods company involved. Worrying was that on the online tracking thing UPS reckoned they tried to deliver on many occasions and left notes. Never through our door. We sent them maps. In the end my bloke gave up and went to the depot to collect it. They couldn't make it from kentish town to holloway!
If I'm buying something online and it says it's delivered by UPS I go elsewhere.
Citylink really are cunts. Next day service, meant to be delivered on Tuesday. Two people in the house, waiting very patiently and intently for the delivery. No doorbell, or knocks on the door. No sight of city link vans. According to online tracking, noone was at home and a card was left. Checked post - no card. Called up, they asked the colour of our door - same as every other fucking door on our street - white! Rearranged delivery for next day, with proviso that it'd arrive after 1pm. No such luck - got a card at 9am. Now they want to charge £3 for another delivery.
eta: spoke to the company we bought the goods from - delivery organised for free - getting refund on delivery cost too.
eta: spoke to the company we bought the goods from - delivery organised for free - getting refund on delivery cost too.
ExtraRefined
Better than you at everything you love
Citylink are so often late that we've taken to calling them shittylink at work. It took them a week to pick up one package recently.
Still a damn sight better than royal mail though, insofar as they don't go on strike, and aren't thieves.
Still a damn sight better than royal mail though, insofar as they don't go on strike, and aren't thieves.
untethered
For industry & decency
Some delivery management systems are now integrated with PDA with cameras, so if a failed delivery attempt is made the driver can take a photo of the delivery point (ie. your door) and this is automatically uploaded to the tracking website.
Keeps everyone honest, really. That said, I don't actually know any companies that use it. Perhaps they avoid it for that very reason.
Keeps everyone honest, really. That said, I don't actually know any companies that use it. Perhaps they avoid it for that very reason.
wtfftw
roof's about to blow ♩♪♩♬ ♬♩♪♩
Try 3 weeks. 4 failed deliveries (but no note through the door). telling them the address again (by email, with pictures and google earth coordinates). Ringing up the goods manufacturer to see if they could have a word and then finally having to collect from the depo... UPS.editor said:
edit: old thread. I've already ranted I see...
editor
hiraethified
Fucking DHL. I'm waiting for a package that was promised for this morning. This morning has been and gone so I tried to ring up their appallingly useless customer contact phone line. I may as well asked a passing bloke in the street for all the use it was - it was one long cycle of 'press this' 'press that' before a computer generated voice told me it was 'in transit.'
Yeah, thanks for that, DHL. How about one of you fuckers says 'sorry' for not delivering on time and giving me some info as to where my fucking package is? The thought of wasting a whole Saturday waiting for a package that is sitting in some depot somewhere is going to wind me up a treat.
Yeah, thanks for that, DHL. How about one of you fuckers says 'sorry' for not delivering on time and giving me some info as to where my fucking package is? The thought of wasting a whole Saturday waiting for a package that is sitting in some depot somewhere is going to wind me up a treat.
editor
hiraethified
And DHL have fucked up the delivery again with some bullshit about 'additional address information needed".
That'll be the same address that every other courier manages to send deliveries to with no problems at all, eh DHL? Useless, useless, useless cunts.
*goes back to another ten minutes on hold
* oh look. they've just disconnected me
That'll be the same address that every other courier manages to send deliveries to with no problems at all, eh DHL? Useless, useless, useless cunts.
*goes back to another ten minutes on hold
* oh look. they've just disconnected me
editor
hiraethified
And what a surprise! They've fucked it up.
Apparently they were without their 'regular driver' so the halfwit employed was unable to work out an address from a combination of the correct number, street and post code. Naturally, the notion of ringing head office to check was beyond his scope.
So, that's the best part of a day wasted for me sitting in near silence waiting for these useless clowns to deliver.
Apparently they were without their 'regular driver' so the halfwit employed was unable to work out an address from a combination of the correct number, street and post code. Naturally, the notion of ringing head office to check was beyond his scope.
So, that's the best part of a day wasted for me sitting in near silence waiting for these useless clowns to deliver.
If CityLink try this excuse, remind them that they are contractually obliged to deliver to the delivery address - which is the door to your property, not the door to the building.
editor
hiraethified
*still drumming my fingers.
A whole fucking day wasted stuck in. Technically, the package might arrive any time before 8pm but I won't be holding my breath.
If it doesn't arrive in the next 35 mins I will be demanding a refund on the extra I paid for 'next day' (guffaw) delivery.
A whole fucking day wasted stuck in. Technically, the package might arrive any time before 8pm but I won't be holding my breath.
If it doesn't arrive in the next 35 mins I will be demanding a refund on the extra I paid for 'next day' (guffaw) delivery.
editor
hiraethified
How's this for a stroke of genius: they say they'll deliver until 8pm at night, but their customer service helpline closes at 7pm - so you've no one to complain to when it looks like your package is not going to turn up.
Priceless!
Naturally, there's no email address on their website.
Priceless!
Naturally, there's no email address on their website.
FridgeMagnet
Administrator
I'm sure CityLink were the ones who forged the time on the receipt when they were late on a "before midday" delivery for me.
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