Quite. I was advised that just sticking survey forms through random letter boxs with an SAE and small prize would yield around 5%. The survey was for my local community centre, we got around 40%. Given the opportunities for skiving off/thinking about the question, taking the piss, £25 Amazon voucher or being listened to, the level of engagement should ring alarm bells, not be used as evidence that the DWP is a good place to work. On topic, Universal Credit is due to crash into a lot of people soon. Increased awareness of the premium 'phone line associated with this fuck up could force the govt to concede the few million quid they and their mates get out of it, and make life a little bit easier for some of those people. Free the DWP helpline!