Broadband/modem (problem/questions)

[Sunspots]

Is anyone else on Virgin Broadband? Are you experiencing connection/loading problems lately?

Since Virgin automatically rolled out an 'upgrade' to the BB speed a week ago, I've had intermittent problems. Sometimes it's been fine (-although I'm fairly sure it's not actually become any faster...), then for hours at a time (-usually post-lunch, and evenings... ) pages aren't loading or or it's just not able to connect at all.

Before the upgrade, I think the modem software was showing that I was getting about 2.5 Mbps download speed (-woo, eh!... ). Since the upgrade, the modem shows it's connected at 5.4 Mbps (-even when the loading pages are stalling <??>).

I've done various online speed tests throughout the week, and even when I've had no problems, I've been getting consistent results of approximately only 1.6 Mbps (download). -Which is about the same as I was getting before this 'upgrade'. (-It's certainly no better, anyway).

I've been meaning to switch to a different ISP for ages (Be?), where I'll potentially get a much faster speed for the same amount I'm currently paying with Virgin (£17.99). In the meantime though, can anyone explain why I'm having connection problems, and/or why there's such a difference between what the modem's telling me and what the online speed tests are telling me?

Ta.

 

[Sunspots]

I've had a standard email back from Virgin's support team, advising me to check all my connections etc. Which is fair enough, because I think old/ropey extension cabling within my flat might well explain the long-term issue of slow connection speed in general.

But as far as me having more recent connection problems only at certain times of the day since this 'upgrade'... -If the connection's working fine during the day, but grinds to a complete halt in the evening, then surely that suggests that it's possibly something other than the physical wiring/connections in my flat being faulty, doesn't it?

 

[oicur0t]

We have a wide range of speeds from Virgin depending on the time of day, always have done. Sometimes our 20mb connection will not even gives us 2mb.