i get the heavy things delivered and since i got out of hospital i get everything else delivered too.
yesterday they delivered my order 15mins before the end of the time slot (which is cool, i'm used to being last) and they managed to lose 16 items from a total of 64 including all the tea and coffee

which ment my constant supply of visitors had to be fed non organic unfair trade builders tea from the local shop (i was very embarassed

).
anyway i rang to complain and was told i would get a call back, to be fair it was about 4 mins when the surrey quays shop manager rang saying she'd checked the truck and they werent there which means they probably werent picked into the boxes right. but to replace them she'd have to clear it with her manager because there were 'high value' items (4 bottles of sol)

. she rings back leter saying they would drop them off today early afternoon. why they couldnt drop them off yesterday in the reamaining 9 hours of delivery time i dont know.
so today it gets to 7pm and i remember they were supposed to come, ring them and am told its been put first thing on the truck and will be with me 15 mins. it totally slips my mind until 8:45 when i ring again and am rung back by the nice scots bloke who doesnt give a fuck and told it will def be with me this eve and that he's asked barry the manager of surrey quays to ring me.
well Barry never rang me (oh the feeling of neglect i feel now

)and its just been delivered at 9:45 by a lovely but knackered truck driver. i wanted it at 1pm yesterday, at the end of the day i dont
need my shopping delivered it is a luxury, but if it wasnt derv would be dead through overwork (cos i definately cant carry shopping just yet).
so i wanted to complain and con them out of at least my delivery fee.
end of rant
anybody got an address?