Are DPD the new Citylink of crap, unreliable parcel delivery companies?

Discussion in 'UK politics, current affairs and news' started by editor, Nov 11, 2015.

  1. Nine Bob Note

    Nine Bob Note Straight for Servalan

    Had a DPD delivery last week for the first time in ages. Wow, being able to get up, check emails and reset alarm for the one hour delivery slot! After a week of getting up early for various RM deliveries, it was a welcome relief. It obviously costs more, but I'm happy to pay it - just give me the choice, Internet retailers!
    Greebo likes this.
  2. mango5

    mango5 Endeavour era

    DPD surprisingly speedy and cheerful for me. Parcel arrived yesterday morning only dispatched on Tuesday night from Yorkshire.
    Greebo and Thimble Queen like this.
  3. FridgeMagnet

    FridgeMagnet Administrator

    I am happy to report that my eBay addiction has declined enough that I have no news about DPD experiences.
  4. Bahnhof Strasse

    Bahnhof Strasse Free the Sepsis Six!

    Had a DPD delivery today, the company sending it had not put a house number on the parcel, but the driver recognised my name and brought it round :cool:
    equationgirl, Greebo and Maggot like this.
  5. Hollis

    Hollis Bloody furious

    Judge a delivery company by its worst delivery, not its best. :mad:
  6. Ergo Proxy

    Ergo Proxy Well-Known Member

    Smashed one of my 16 bottles of beer;
    sent me a text saying I'd put the delivery on hold
    repackaged one side up
    that was the side laid on the hand truck back
    when delivering the scan bar was off course on the opposite side so as I made a grab for it he turned it to scan.

    One side of the box was literally gone and patched up with flimsy thin cardboard. Bottle closest was upside down next bottle in was just the cork n neck plus very little else of the bottle. So even if Id opened it up it would have all of looked fine.


    If they said something I could of pre warned the sender as it's not a big deal.

    Something is seriously wrong with DPD!

    My delivery from Parcel Force came with tracking plus in the help bit all sorts of we broke it sorry codes. Makes things so less stressful.
    muscovyduck, A380 and Greebo like this.
  7. Gromit

    Gromit International Man of Misery

    They are supposed to be giving me a 1 hour slot tomorrow. Let's see what happens.
  8. cyril_smear

    cyril_smear Well-Known Member

    ive worked for a distributor of obscure ales and lagers and youd be surprised how many bottles are sent out as "fuck its" i.e they are damaged, for whatever reason, at the distributors end but fuck it send it anyway and if the customer complains blame it on the carrier.
    Greebo likes this.
  9. binka

    binka !!!!!!!!!

    If a 10kg box of beer was sent Parcel Force delivery would be about 3-4 times the cost of sending it with a carrier like DPD
  10. Bahnhof Strasse

    Bahnhof Strasse Free the Sepsis Six!

    People are now too fucking lazy to nip to the offie for beer now? :eek:
  11. twentythreedom

    twentythreedom Patterdale Terrorist

    10kg of beer is quite a lot tbf
  12. fishfinger

    fishfinger تپلی

    It's only 10 litres :confused:
  13. twentythreedom

    twentythreedom Patterdale Terrorist

    Nipping to the offie for 10L of beer sounds a bit tiring to me. That's (not) 20 big cans
  14. CNT36

    CNT36 Not carbon nano tubes

    Missed this thread at the time. DPD are the best we've found at work. They did goto shit last Christmas after having greatly improved their service up until them. Another company went bust (Citylink I think) and DPD were over enthusiastic about taking on the extra work. We have few problems with them but seem to have a disproportionate amount when sending to that London.
  15. Bahnhof Strasse

    Bahnhof Strasse Free the Sepsis Six!

    This is why a gentleman has a shooting brake, to carry home a slab of Stella.
    twentythreedom likes this.
  16. bi0boy

    bi0boy Power User

    Offies don't sell all the exclusive crafted artisanal hipster beers. No one orders multi-packs of Stella via courier.
  17. Ergo Proxy

    Ergo Proxy Well-Known Member

    Everything went to shit after Black Friday a.k.a. AMAZON want Christmas a month early.

    It basically overwhelmed them last year. This then caused problems for the whole of December when you'd traditionally be buying in stuff for Christmas.

    They did try! Even had people doing regular deliveries on Sat/Sun. But stuff was turning up 7-14 days late thanks to the backlog that caused.

    I felt really sorry for the couple of couriers I met who by mid/end of December looked like they''d basically had enough.

    Citi did go bust but only told their drivers either on the 24th Dec or very soon afterwards IIRC?
    Last edited: Jul 30, 2016
  18. Hollis

    Hollis Bloody furious

    A new mobile phone has been sent out to me and DPD have managed to fuck up this delivery as well. I've just received an email informing me that I was not in my house (despite having been sat here all morning) , and a photograph of a random house door that I've never seen in my life. :facepalm: :mad:
    agricola and muscovyduck like this.
  19. Gromit

    Gromit International Man of Misery

    Mine got here on time.

    Thus begins a day of playing around with my new Tablet :)
    Greebo likes this.
  20. Ergo Proxy

    Ergo Proxy Well-Known Member

    You're funny! Also extremely angry! You seeing anybody for that sweetie?
  21. bi0boy

    bi0boy Power User

    fuck off ern/ninj etc
    Greebo likes this.
  22. Ergo Proxy

    Ergo Proxy Well-Known Member

    You thought about yoga or meditation? Not saying anything here but....

  23. Hollis

    Hollis Bloody furious

    Blimey 3rd time lucky... at least i got to meet the driver and he said the place was 'difficult to find'... yes - a terraced road, with houses in a strangely traditional numerical sequence - even one side of the road, odd the other.. anyway.
    equationgirl, Greebo and muscovyduck like this.
  24. bi0boy

    bi0boy Power User

    Got a UPS package coming today. The tracking link said "want to know when your package will arrive? Register here"

    So I filled in the big form and set up an account, just to find out what time my package will arrive so I don't have to wait on tenterhooks all day

    Imagine my disappointment when it says "My Delivery Time is an estimated window of four hours or less"

    Well four hours is better than nothing, right?

    My estimated delivery time? "By End of Day"

    Thanks for that UPS. If only they'd sent it by DPD.
    equationgirl and Greebo like this.
  25. Looby

    Looby Well-Known Member

    My love for DPD continues. I pay a tenner a year for next day delivery with ASOS. My parcels always arrive, I get a text telling me who will be delivering with an hour window and they leave stuff where I ask them to if I'm out. They're the best delivery company I've ever used.
    Bahnhof Strasse and Greebo like this.
  26. bi0boy

    bi0boy Power User

    Excitedly ripped open my package from UPS to discover that the black size 9 and a 1/2 walking shoes I ordered were in fact size 5 pink trainers.

    I know it's probably not UPS's fault but I bet DPD don't deliver incorrect orders.
    Bahnhof Strasse likes this.
  27. Artaxerxes

    Artaxerxes Well-Known Member

    Couldn't happen to a nicer firm.

    equationgirl and existentialist like this.
  28. Harry Smiles

    Harry Smiles Well-Known Member

    They've cocked up picking a phone from me yesterday.

    Instructions: 'pick phone up from reception'

    Driver went out a part of the building a minute's walk away and when told it was at reception 'didn't have time' to go there
  29. bi0boy

    bi0boy Power User

    Got an email from them saying my "package would be delivered today between 12:37 and 13:37 by Agencyone, your DPD driver."

    I even googled the name to find out what nationality it was. :facepalm:
    maomao likes this.
  30. Plumdaff

    Plumdaff joy in people

    Sent my laptop off for repair arrange to pick it up at the DPD Cardiff depot on a convenient day. On the morning I recieve an email saying my parcel has been delayed wait to hear from them in a day or so. So I wait.

    After a couple of days I send an email. No response. Another. No response. Still delayed on the tracker. Concerned now at the fate that has befallen my laptop I phone DpD. Apparently my laptop is 'delayed' which I should have understood to mean 'awaiting collection at depot'. I'm told this with such condescension I'm starting to doubt my grasp of English. I have no convenient work reason now to go to what is basically Newport to collect the parcel and they won't give me an upgraded hourly or weekend slot because it's (merry fucking) Christmas.

    Awaiting a Dpd manager who should call within an hour. I'm doubting this.

    Eta Manager didn't call but second person in call centre sorted it within two minutes. Let's hope it is with me by 10.30 tomorrow!
    Last edited: Dec 6, 2016

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