Are DPD the new Citylink of crap, unreliable parcel delivery companies?

Discussion in 'UK politics, current affairs and news' started by editor, Nov 11, 2015.

  1. existentialist

    existentialist Danced on by a twerking bee

    I've met quite a few of my neighbours for the first time as a result of collecting parcels from them or holding parcels for them. It's a 20 house terrace, and I reckon I've been to about half of them as a result :)

    Our neighbours, who homeschool their young kids, are always in, and operate as a kind of unofficial parcel hub for the entire terrace.
    UrbaneFox and SpookyFrank like this.
  2. trabuquera

    trabuquera Modesty Bag

    things are a bit different in the Big Bad existentialist. Obviously I am happy to live somewhere where even someone who doesn't know me is willing to do the favour BUT ... how do I know they're not a homicidal crackhead for instance? DPD don't know them, maybe I've had a long-running feud with them, or they're going to nick my mail-order goods or whatever. It just seemed a bit sloppy and unTeutonic to me.
  3. existentialist

    existentialist Danced on by a twerking bee

    Yeah, I'm probably gloating a bit :oops:. There's not much to gloat about here in the wilderness, so I have to take my chances where I can ;)

    ETA: I shall desist, immediately.
  4. editor

    editor Taffus Maximus

    I've now sent them my email address, my phone number and my address in three separate Twitter DMs as requested, but have ne'er had a whisper of a reply.
  5. existentialist

    existentialist Danced on by a twerking bee

    Time to sort out a hashtag and get it trending...? :)
  6. editor

    editor Taffus Maximus

    I've got some drinking to do soon. so it wil have to wait
  7. existentialist

    existentialist Danced on by a twerking bee

  8. moochedit

    moochedit Mr Mooched It

    Always been very good when i've had things delivered. maybe i've been lucky.
  9. editor

    editor Taffus Maximus

    Their Twitter customer service is fucking hopeless. I've now had Peter, Alison and Nathaniel all ask me for information, which I've duly sent them straight back. And now they haven't even bothered even acknowledging anything since Thursday.
  10. equationgirl

    equationgirl Respect my existence or expect my resistance

    Have you looked on LinkedIn for the head of dpd customer services? when all else had failed once I employed this particular tactic and it got me a fairly rapid response with the person concerned. it didn't make me popular with said person but given they were ignoring my emails and phonecalls repeatedly over an extended time period I pretty much didn't care.
    muscovyduck and Pickman's model like this.
  11. editor

    editor Taffus Maximus

    So, after six Twitter messages, their response is: we can't help. Go back to Sony. I gave up and have paid the cost of sending the package myself.
  12. existentialist

    existentialist Danced on by a twerking bee

    I imagine you'll be explaining to Sony what a ballache their choice of couriers has turned out to be, and how it'll make you have to think seriously about checking with potential vendors in future as to what their return arrangements are, oh, and don't Nikon use FedEx? :D
  13. editor

    editor Taffus Maximus

    I've told them how shit both my experiences have been but, being Sony, I may as well be shouting at the wind.
  14. cyril_smear

    cyril_smear Well-Known Member

    Got a time slot of 1306 to 1406. Just delivered. I've never had a DPD delivery go beyond the time slot and they generally arrive at the earlier end of the hour.
  15. Maurice Picarda

    Maurice Picarda Actually, might as well flounce.

    I hate the small, fly-by-night firms which pretend that no-one was in so that they can reschedule instead.

    Courier opportunists are ones that never knock.
  16. cyril_smear

    cyril_smear Well-Known Member

    Hmm, many carriers/couriers offer a bonus for a set percentage of successful deliveries, whether that's at a neighbours house or whatever. This, I suppose, could also add to drivers squiggling a signature and dumping stuff in a porch.

    You also get sneaky sods who try and hide the ''must check contents'' boxes to save on time.
  17. existentialist

    existentialist Danced on by a twerking bee

    I suspect that a lot of it is down to the local operation/driver. And that, when things do go wrong, really shoddy systems mean that they're not very good at handling it...and maybe really shoddy customer services training means that the shortcomings of the system are then translated into further frustration for customers like editor.

    So when it works, it's great; but if it fails in some way, all bets are off.
    equationgirl and editor like this.
  18. Fingers

    Fingers From Tuscany SE22

    Absolute wankers. Waited in this afternoon for a delivery for a 3-4pm time slot. Got an email at 4pm saying I was not in. Lying fuckers. The email says that I could ring their customer service line and speak to someone, but their customer service line is manned by a recorded message.

    Avoid at all costs.
  19. Bahnhof Strasse

    Bahnhof Strasse Free the Sepsis Six!

    On Saturday Royal Mail, DPD and Yodel all left stuff with my neighbours, bless 'em.

    Today Hermes rang the bell and in the 10 seconds it took to get there she had already written out the Sorry card. Was only a fucking child's nightie too, could have left that on the doorstep or with a neighbour. So based on this hard science I will declare Hermes crap.
  20. DaveCinzano


    Yodel this time:

    wtfftw and Bahnhof Strasse like this.
  21. FridgeMagnet

    FridgeMagnet Administrator

    Yodel are shit. MyHermes were shit when I used them last though that was a while ago.

    DPD have been okay actually. I thought they were shit when the people I was dealing with said the courier who'd come to pick something up had said he couldn't find anything to pick up (from the post room in a large office—sure) but lack of DPD emails/texts lead me to suspect that actually they'd forgotten to book the pickup at all. When they "re" booked, I got all the messages and everything was fine.
  22. Bahnhof Strasse

    Bahnhof Strasse Free the Sepsis Six!

    Witnessed the nice fella who delivers our Next stuff lobbing #3's up her stairs yesterday. tbf she is a fucking cunt and is often to be found having a pop at him for Next not including returns labels with her stuff.
    seventh bullet and Mr Smin like this.
  23. Nine Bob Note

    Nine Bob Note Straight for Servalan

    Clearly those men are rather bold burglars whose own truck has broken down and are now helping themselves to a Yodel one that's currently stuck in traffic :cool:
    DaveCinzano likes this.
  24. equationgirl

    equationgirl Respect my existence or expect my resistance

    Interlink sent my parcel back to the supplier because they couldn't be arsed delivering it. I've reordered for delivery at home so we'll see how that goes...
  25. binka

    binka !!!!!!!!!

    All our delivery drivers have had a shit time of it this Christmas. Overworked underpaid. The delivery companies all seem to be well under resourced but 99% of deliveries will eventually get made so they don't really care about the toll it's taking on the drivers (and warehouse, cs).

    Our ups driver isn't happy this week. Amazon are in the shit with their own drivers being unable to cope so they've jobbed a load off to ups to deliver for them.
    Teenage Cthulhu likes this.
  26. gosub

    gosub ~#

    A 'sorry we missed you' "card from Santacorp is pretty shity:mad:fuckers in China should really get a wriggle on!
  27. 1927

    1927 Funnier than he thinks he is.

    Ordered a book for 27 junior for Xmas. Yodel driver left it outside last Friday, I was away for weekend. Got home to find package on doorstep, book pages were all crinkled from damp.

    To be fair the supplier refunded half the cost, and carefully drying book out has proved successful.
  28. Herbsman.

    Herbsman. Free the Poppy

    My local DPD driver Pritpal seems a nice enough bloke and always turns up when he's supposed to.

    Never had any problems with them in the five or so years I've dealt with them.
  29. Hollis

    Hollis Bloody furious

    My fist experience of DPD not good, out when they delivered... now they've returned the mobile to the supplier before i've had a chance to collect form the depot. The supplier was equally bemused.
  30. ForMashGetSmash

    ForMashGetSmash Banned Banned

    Last edited: Jul 27, 2016

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