If you want live info then yes Parcelforce are behind the times. The best the tracking gets is that its out, its been delivered. Thats it. Others will give you a 1-2 hour estimate and name of the driver and shit yeah. If as a seller you want a courier company to deliver on the day they say they are going to deliver and not lose your parcel and not charge you a fortune. Parcelforce are the kiddy. If there is a missed delivery you want the customer to have a local option to collect instead of one depot god knows where covering a huge area then Parcelforce kill it again with their access to lots of local Post Offices to leave it at.