Anyone get thier internet from a cable company?

[Vintage Paw]

Former NTL customers who are now Virgin Media customers are lamenting the loss of NTL even though they never thought they would.

Apparently VM customer service is like navigating through the 9 circles of hell.

No end of bandwidth problems at the moment - down mainly for most, although up for me (I haven't been able to upload anything for at least 2 days now).

Saying that, I have 4mb bb with them, and yesterday I was getting speeds right up there, about 3.8. Doesn't seem to explain why viewing photos on flickr is taking dial-up time though.

Cable is reportedly more stable, am I right?

I find VM wanting to up speeds to 100mb startling. Just a quick glance on places like cablehell shows they are hopelessly over-saturated at the moment since the take-overs.

 

[Chorlton]

Former NTL customers who are now Virgin Media customers are lamenting the loss of NTL even though they never thought they would.

Apparently VM customer service is like navigating through the 9 circles of hell.

Errrr... this is not the case with me.

Virgin have been fine... as NTL were.

Was very happy with NTL, am very happy with Virgin

 

[rhod]

Had some atrocious speeds on my Virgin 10mb connection over the last couple of nights - last night it was even worse than dial-up! - just sat there waiting forever for a page to be found, let alone be displayed!

Tried cutting out the wireless router with a direct ethernet connection, but still the same. Customer services did some tests and said there was a fault with the modem & booked a callout.

But this morning the speeds were up to a healthy 9mb again, which suggests to me that it is a Virgin network issue, rather than my modem. I can understand speeds being throttled a bit a peak times, but last night was taking the piss. I can only imagine that this is a temporary glitch associated with the speed upgrade next month. If it doesn't improve over the next couple of months I'll probably downgrade to 4mb.

 

[Iam]

It's been like that for a while with me, with wildly fluctuating speeds.

Virgin can talk about raising the line speeds all they like, but they're struggling to provide their current offered speeds, so it's just hot air.

Fuck 'em. As soon as I get my act together, I'm off to an ADSL provider.

 

[Bob_the_lost]

I'm on 2mb, was NTL.

I've noticed that the line speed has been shit recently during peak hours, i'm betting on throttling myself as it's fine most hours of the day.

Tech support was iffy last time i talked to them, could not understand that since i was in postcode XYZ 4 and they had a known problem in XYZ 5 it might be affecting me, so why would it matter when it's going to be fixed.

When June turns up we get Be in the local exchanges. I'm getting it. Won't cancell the VM untill i've seen how good it is but we just get broadband and a phoneline (that we never use) so it's a much better deal with Be if they can get anywhere near the speeds...

I know that distance from the exchange can drop linespeed, does that affect up as well as down at the same ratio?

 

[bouncer_the_dog]

I have had some awful speed drops with Virgin, its usually during peak times. Its blatently their servers according to ping plotter. But for me it usually lasts about 5 minutes then returns to normal. Its funny because sometimes the speed goes way beyond what I am actually paying for!

 

[jayeola]

For a garunteed 80/100MB up and down I'd move house and commute. These reports seem funny. The general picture I get is that cable still depends on the area in which you live.

-*- mode n00b -*-
That doesn't make sense to me as your exchange should have nothing to do with one's cable connection should it? That's the whole point of cable in that it's indepedent of the POST, right?

 

[Mapped]

Yep, where you live should make bugger all difference to your speed with cable.

I've noticed virgin doing a bit of traffic shaping when I've been downloading from newsgroups recently . I've got 10meg and it was dropping to about 4meg speeds. However I just change the port I am using and it goes back up to normal.

 

[teecee]

Another happy vote for the NTL/Virgin people - been with them more than a few years now for phone and broadband -started when it was £25 for the 1MB line and am now on the 4MB deal after a few free upgrades

Not noticed too much drastic fluctuations in my speeds - except when downloading torrents and just put that down to not hooking into the faster upoaders in the swarm

Plus they phoned me the other day and offered me their digital TV box with 150 channels for £1 a month for the rest of my life- I kept asking wha the catch was but they denied one existed. Even if it's just glorified freeview channels I can record onto HD so for £1 month I can live with that. Still expecting catch though ...

 

[teecee]

wahaaay ...my first double post