Dear Amazon
I'm rather concerned to discover that Amazon will no longer be using Royal Mail. I understand your concerns over the effect of the strikes, but switching to other delivery organisations will just make it impossible for me to use your services at all, at any time in the future. Let me explain why.
I, like most people, am rarely in to receive deliveries. But I can get to the Royal Mail sorting office within a few minutes without the use of a car - as can the vast majority of people in this country. By contrast, I cannot easily get to the out of town trading estates used by the courier companies. It's an absolute nightmare when I get a delivery from anyone other than Royal Mail. I avoid it whenever possible.
Rather than cancelling the contract, perhaps you could instead direct your energies into persuading Lord Mandelson that the destruction of the Royal Mail will have a permanent adverse affect on your business. If I have to get hold of a car to collect my parcels, I might as well go to a shop and take it home with me immediately instead of having to wait for a delivery that is not actually delivered anywhere close to my house.
Your sincerely
ymu
ex-Amazon customer