I mooch round the Great Tower Street branch quite regularly. There are always way too many staff knocking about with nothing to do, which means you feel very hassled when you are looking at stuff — and who can blame a bored sales assistant for trying to assist? But then they have very poor knowledge when I have actually asked them questions. In many cases, they flat out contradict the information I have patiently acquired myself via the internet. So the last thing I want to do is actually engage with the staff. Then the product range is poor and overpriced. Once you do know what you’re looking for, you quickly realise this isn’t the shop to get it from. I really want to buy stuff from them, for the sake of my younger self as much as anything else, but they just don’t provide a good service on any axis I can measure. I did buy my Echo Dots from them because they were standardised in price and Maplins were doing a £10 voucher for spending £100, which I could spend on my third Dot. But anything else was too expensive or not the right thing. Shame, but inevitable.