Bikergrrl, No, not all people wait for money before they start looking for work...not all...but a lot, and I honestly mean, a lot!!
I can tell in 5 mins if a person is seriously looking for work or not, and if theyre not, then I'm pretty lenient, I'm not one of the employees that will stop the persons money, after all...what are they going to live on? I'm not going to play God with someones life, its up to them what they make of it.
However, we do, as was previously said, deal with some pretty unsavoury characters. My friend was going home and was actually chased onto a railway bridge and viciously assualted, her handbag was thrown over the bridge onto the railway line, and she was in a TERRIBLE way. The guy had been signing on, and wanted more money for drugs...we have had no end of fights between customers, we have seen 3 of our signers hang themselves THIS YEAR, and these are young people that we have got to know and we have a fondness for...and it effects us. I couldve cried at my desk last week when a 21yr old girl hung herself....a week after her friend, also a signer did the same... yeah...life is shit in the Jobcentre...but I try to be friendly, and I have people talk to me about everything, their lives...how things effect them. Sometimes they just need me to listen...and I do.