I just took a trip to an independent bicycle shop, which is a 40 minute ride away (i'm not so fast on my tourer, or anything else, come to that). i live at the edge of Hamburg and this bicycle shop is in the next (small) town to me, outside of Hamburg.
there is a 'chain' bicycle store which is just that bit closer to me which opened up very near to this bicycle shop which has been there for years and years and years. soooooo, they are selling job lots of bikes for cheaper than the old bike shop. which was something which worried the owner, obviously. the chain store didn't need to open where they did, because there is whacking great 'nother one of their shops only 10 kilometers in the other direction. they did it to cripple her business.
the main difference i see with independent shops is the
service! i needed a couple of things done and a replacement bulb for my back light. they took 20 minutes to do the bits and bobs i needed, wouldn't accept anything for the labour and i ended up paying just ¢00.99 for the bulb. sold with smile and the knowledge that customers will keep going back to that shop for anything they need, because, happily, the owner has learned over the last 6 months, since the chain store opened, she's kept her customers. every time i go in, there are always lots of people (i go in at various times in the day and on different days of the week).
every year i pay €30.00 for a complete service. originally the bike cost €700 (and another one was purchased by b/f for €900). i've bought a cycle helmet (€50), glasses €60) and various other accoutrements (GOOD LOCKS!!!), always from this shop. anyone i speak to about bikes in this area always goes there too.
i wish there was more positivity for small businesses on the horizon, but this is one tale of a small shop which appears to be having a happy ending.
p.s. anyone who has bought a bike from the new chain store has learned they are sold in bits. they always end up at the small bicycle shop paying them to put the bikes together because the chain store doesn't.
so Mrs Hauschild (bike store owner) has decided she's reaping benefits from people who possibly wouldn't be all that serious about buying a bike normally, but just getting one cos it's cheap and then spending money at Mrs Hauschild's shop anyway because they find out putting a bike together isn't as easy as they'd thought.
