Kid_Eternity
Quis custodiet ipsos custodes?
Eh? How can it be my loss when I stated that i'm saving money by not being on Orange!?Cotch said:
A 'conversation' with o2
- Thread starter editor
- Start date
Another good one that I did with virgin was I recorded a call where I was on hold for 22 mins. This was to pay a bill.
They sent me cut you off type letters and eventually called me. I said that I tried to pay previously but their on hold music was poor and I waited ages. 'Can you wait a mo while I get my card, I will be back to pay you in a moment.'
At this point I played back their own 22 minute recording.
Pissed myself laughing when the lady was still on the other end & happily paid her. I expect because I was going to pay she couldn't hang up as she was being recorded.
That tape is therefore a recording of me holding virgin holding me.
Hmmmmm holding.
They sent me cut you off type letters and eventually called me. I said that I tried to pay previously but their on hold music was poor and I waited ages. 'Can you wait a mo while I get my card, I will be back to pay you in a moment.'
At this point I played back their own 22 minute recording.
Pissed myself laughing when the lady was still on the other end & happily paid her. I expect because I was going to pay she couldn't hang up as she was being recorded.
That tape is therefore a recording of me holding virgin holding me.
Hmmmmm holding.
Kid_Eternity
Quis custodiet ipsos custodes?
Oh right, nae probs matey.Cotch said:
Bob_the_lost
Elsewhere
3 is shocking as well, i've spent hours (literally if you add all the time's i've had to call them) on hold to them, but every time i call thier sales department they pickup immediately, any futher problems i'm calling the sales dept and going through thier manager.
They piss you about call thier sales dept and complain there, then call the customer services lot.
They piss you about call thier sales dept and complain there, then call the customer services lot.
mmmmmmSkyscraper said:
KeeperofDragons
Crazy dragon lady
I don't think speaking to the sales team will help the editor, my son tried to find to buy a phone from them (he's on o2) only to be told that thogh they had a dummy on display with every indication that you could buy it there & then he was told that they didn't have it, couldn't get it & didn't know when, or get this, if he could ever get it from that shop. He gave up a went to the link & walked out with one no troble at all.
KoD
KoD
Tom A
Goat among sheep
"your call is important to us and your patience appriciated"
GRRRRRRR
That was what I (and many other O2 customers) had to put up with whenever I had to call them to change my billing address, or any query about my bill.
Anyway I cancelled my contract in January and got a T-Mobile pay as you go, so I will never have to exprience that hassle again. My monthly outgoings have been reduced from £35-40 a month on the old contract to £15-25 a month on pay as you go, well all I can say is so much for contract phones saving you money.
Anyway, rant over, back to the essay....
GRRRRRRR
That was what I (and many other O2 customers) had to put up with whenever I had to call them to change my billing address, or any query about my bill.
Anyway I cancelled my contract in January and got a T-Mobile pay as you go, so I will never have to exprience that hassle again. My monthly outgoings have been reduced from £35-40 a month on the old contract to £15-25 a month on pay as you go, well all I can say is so much for contract phones saving you money.
Anyway, rant over, back to the essay....
Kid_Eternity
Quis custodiet ipsos custodes?
editor said:
Aha stubbornous against a transnational corporation. Should be an interesting fight.
skyscraper101 said:There's always the...
02 Complaint Resolution Service: 0113 388 6159 (8:30pm-4pm Mon-Fri)
And the number is geographical too so not as pricey as 0870
ahahahahahaha!
Even they couldn't tell us where our company account went to recently. Still, it's a sliding scale in the UK for customer services, from plain shit to "how the fuck do you stay in business?" unbelievably shit.YojimboUK said:
they are indeed twunts - when someone used my details to open a couple of o2 accounts and then not pay the bills a credit agency finally "caught up" with me. After being forced to prove that it wasn't me who had opened these acocunts - causing me expense and hassle - I then decided to try and contact o2 to ask what ID they required in order for someone to open an account that lets them run up a £500 phone bill twice. Needless to say after many phone calls and a huge letter I never got a bleeding answer - they are shite.
pogofish
Testicle Hairstyle
Knew I had it somewhere, hope it is still up to date. 
Peter Erskine, Chief Executive - [email protected]
Peter Erskine, Chief Executive - [email protected]
This doesn't merit a thread of its own but I found some info about how to buy a BT vehicle! http://www.btfleet.com/ourservices_sales.htm
BassJunkie
Clams on the half shell, and roller skates.
he he he - I'm experiencing something similar to this. Attempted to view the O2 website (don't ask) with Firefox 1.01 on Linux, only to be told I would have to upgrade to a more up to date browser before I could see their site. Now then, how old is 1.01? A couple of weeks? So, using a colleague's PC I mailed them to point this out, as there must be lot of potential customers out there using Firefox.
Can you guess what's coming next? Yes! They can't deal with my query until I provide them with my O2 username and mobile number.
I can't get these without viewing their website. Aaaarggghhh! Fookwits!
Can you guess what's coming next? Yes! They can't deal with my query until I provide them with my O2 username and mobile number.
I can't get these without viewing their website. Aaaarggghhh! Fookwits!
gsv
liminally queer
Here's a freephone alternative: 0800 0890281editor said:
say no to 0870
I found out about it from this really cool bulletin board called urban75
GS(v)
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