View Full Version : Any one have any ideas why my camera is doing this
GarfieldLeChat
29-06-2005, 17:29
http://tinyurl.com/dq6jk
This mark on the image is appearing here regardless of which lens i use on the camera (it's a canon 300d) it's really annoying
Paul Russell
29-06-2005, 18:51
http://tinyurl.com/dq6jk
This mark on the image is appearing here regardless of which lens i use on the camera (it's a canon 300d) it's really annoying
The diffuse spot near the bottom? Maybe dust on the sensor?
Probably will only show up on sky shots/areas of flat colour. Just Photoshop it if you've only got a couple?
Start looking around for tutorials on how to clean a sensor, e.g.:
www.luminous-landscape.com/essays/sensor-cleaning.shtml
PS. You don't mean the white thing do you! (I was assuming that was a vapour trail!)
tribal_princess
29-06-2005, 18:55
he means the white thing across the sky.
Paul Russell
29-06-2005, 19:02
he means the white thing across the sky.
Really?!
tribal_princess
29-06-2005, 19:06
yes really.
Robster970
29-06-2005, 19:55
he means the white thing across the sky.
have you damaged the sensor cleaning it "wrongly" (I'm not sure what right is but know it's a big thing)?
have you damaged the sensor cleaning it "wrongly"?
That's a good question....
It could be a hair laying on the sensor... I'm guessing!
Time for a sensor clean, if you haven't done it already and as Robster said, it's a delicate job. Nothing, and I repeat nothing should touch the sensor. And please don't use those cans of compressed air as condensation could leave you with a fucked sensor and an expensive pile of junk....
Unless you know you could have majorly shagged it somehow, it's probably a hair. Get a bulb blower from a camera shop, but not Jessops own brand one as it's crap (blows rubber everywhere). I got a Hama one from 7dayshop, works pretty good.
Nato 7.6
29-06-2005, 22:51
Unless you know you could have majorly shagged it somehow, it's probably a hair. Get a bulb blower from a camera shop, but not Jessops own brand one as it's crap (blows rubber everywhere). I got a Hama one from 7dayshop, works pretty good.
The mark doesn't look like anything actually on the censor to me, that would show up as a dark/black mark, not the light mark showing up on your print.
The first thing I'd do is take off the lens, mirror up, just as if you were about to clean the little bleeder, and have a look at the censor for any marks. ( cleaning cock-ups )
The little bleeders are not difficult to clean......it's not rocket science.
There are those cleaning pads and liquid stuff available, or even those brushes, statically charged with a blast of compressed air. Not that shit stuff out of an areosol type can.
OR, better still, send the camera to...............shit ! Forgotten the name of the place, in Vauxhall.......Canon repairs place....even Canon send stuff there. Bugger, can't think of the name. :rolleyes:
boskysquelch
29-06-2005, 23:32
is it a pube?
http://tinyurl.com/dq6jk
This mark on the image is appearing here regardless of which lens i use on the camera (it's a canon 300d) it's really annoyingWhat camera are you using?
GarfieldLeChat
29-06-2005, 23:41
is it a pube?
no, i wish it were in many ways...
I have cleaned the sensor screen and am going to see if this makes any difference it seemed to but not having the benifit of a blue sky in my house to test it against and only electricial lighting i have to wait til tomorrow...
seriously though squelch have you seen anythign like this cause by a sensor malfunction?
GarfieldLeChat
29-06-2005, 23:41
What camera are you using?
canon 300d
the one i got two months ago
I have cleaned the sensor screen Eeek! How, exactly? They are very, very sensitive things.
GarfieldLeChat
29-06-2005, 23:42
like it says above with surgical swabs
canon 300d
the one i got two months agoIf you'd touched the sensor screen that's probably what's caused the mark on the screen. You should never touch the things unless you're using swabs very carefully etc.
GarfieldLeChat
29-06-2005, 23:46
no hadn't touched the screen at all prior to tonight, normally i would have had the same reaction as you but after reading the thing above and thingking about how best to approach it (gingerly) i tried it then took a few test shots afterwards it's a shame becuase that mark has spolied one or two really nice shots thus far...
I don't think it's a hair because it wouldn't be lighter or as big (is it always white?).
My suspicion is that it's sensor damage - I know you've been careful but they're ridiculously easy to damage.
It's the worst thing about digital SLRs.
boskysquelch
29-06-2005, 23:49
seriously though squelch have you seen anythign like this cause by a sensor malfunction?
:wince:...yup...sensor scratch(bottom pickees http://www.visibledust.com/gallery.html....toughy :( btw Fixation (http://www.fixationuk.com/find.htm)
btw Fixation (http://www.fixationuk.com/find.htm)Have you used the Visible Dust product?
boskysquelch
30-06-2005, 00:11
Have you used the Visible Dust product?
tbh no ...
GarfieldLeChat
30-06-2005, 01:08
I don't think it's a hair because it wouldn't be lighter or as big (is it always white?).
My suspicion is that it's sensor damage - I know you've been careful but they're ridiculously easy to damage.
It's the worst thing about digital SLRs.
yeah it's always white, thing is i hadn't touched the sensor until tonight, meaning as far as i can work out it's not the cleaning it which will have caused it (ie it was as it was out of the box until this evening) this just started appering in shots about a week ago...
GarfieldLeChat
30-06-2005, 01:11
ta squelch
Frankly I think you would be hard pushed to seriously damage the CCD unless you were really trying or it was already faulty. On my D70 at least, it has a low-pass filter so essentially a layer of protection above it.
Having cleaned mine with my shirt in an emergency :o and escaped unscathed, I think the danger is a little overrated.
It could be a hair if it's not on the CCD but rather trapped somewhere else between the end of the lens and the CCD, as it's white, but this is just speculation.
Paul Russell
30-06-2005, 07:50
:wince:...yup...sensor scratch(bottom pickees http://www.visibledust.com/gallery.html....toughy :( btw Fixation (http://www.fixationuk.com/find.htm)
But, assuming that the pics on that page are taken of a piece of white card, etc., the scratches caused by sensor damage are black and Garfield's are white.
:confused: :confused:
GarfieldLeChat
30-06-2005, 08:00
Somebody on deviant mentioned that this happens to them if they change lenses on a 300d anybody know of any reason why? is their light leakage or something like that?
Thinks he might go down to the fixers if the clean didn't work, why'd it have to rain today... grrrrrr
Hocus Eye.
30-06-2005, 10:41
It must be stray light getting in somewhere. It cannot be anything you have done to the camera. Scratching the sensor would result in dark marks where it was no longer light sensitive.
It is brand new so take it back to the shop with a polite smile, explain the problem and they will get it repaired or replace it.
Hocus Eye
GarfieldLeChat
30-06-2005, 10:56
i'm thinkign stray light too but how the lenses are all snug and tight ...
Hocus Eye.
30-06-2005, 11:16
The light may be getting in through the viewfinder and perhaps reflecting off the edge of the mirror. I had a film SLR once which gave false readings on the light meter if light from a lamp was allowed to get in to the viewfinder.
I suppose it is possible that the attachment of the bayonet fitting to the lens board of the camera might have a little gap somewhere also.
Anyhow you do not need to diagnose the fault just report it to the shop.
Hocus Eye
Yep. Take it back in double quick time, ask for an exchange and don't mention anything about cleaning the thing!
GarfieldLeChat
30-06-2005, 11:35
yes regrettably i reckon they won't do an exchange as the model has been upgraded to a 350D (though i guess if they cannot get it repaired then a free upgrade might be worth bargining for ... same terms etc...)
It's really fuckign annoying though cos i need it this weekend ...
tribal_princess
30-06-2005, 11:42
It's really fuckign annoying though cos i need it this weekend ...
we doing stuff? :confused:
GarfieldLeChat
30-06-2005, 11:48
we doing stuff? :confused:
i am tomorrow ...
tribal_princess
30-06-2005, 11:52
oh ok :)
party stuff?
yes regrettably i reckon they won't do an exchange as the model has been upgraded to a 350D (though i guess if they cannot get it repaired then a free upgrade might be worth bargining for ... same terms etc...)
It's really fuckign annoying though cos i need it this weekend ...Not quite sure what you mean, but if the goods aren't fit for the purpose stated, then you're entitled to a full refund/replacement.
http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm
boskysquelch
30-06-2005, 12:00
But, assuming that the pics on that page are taken of a piece of white card, etc., the scratches caused by sensor damage are black and Garfield's are white.
:confused: :confused:
methunx the focus/lens/f stop etc would be an issue too...but that aside...the 'comet' like effect of the 'mark' would have me suspecting the worst...time to visit someone for the definative answer. :(
Paul Russell
30-06-2005, 12:18
methunx the focus/lens/f stop etc would be an issue too...but that aside...the 'comet' like effect of the 'mark' would have me suspecting the worst...time to visit someone for the definative answer. :(
My money's on Hocus Eye's and Garfield's light leak (poss via the viewfinder) theory.
Hope you can get a straight exchange for faulty goods GLC -- the 300D is still in the shops, isn't it?
Bit unusual for a light leak to be pure white and so focussed, no?
Still , there's an easy way for garf to check: just take two pics of the same scene, one with his finger over the viewfinder and see what happens.
GarfieldLeChat
30-06-2005, 14:23
ok so here's the answer then from jessops where i bought it....
ready, the light is entering from the view finder and reflecting off the edge of the reflex mirror and then cutting accross the sensor... apperently it's a known fault (though the documented problems of this online appear to be limited... though tbh after trying a number of combos of different google search terms i did post here... )
they advised they can either exchange refund or send away for repair...but due to it being an old model the advise that i should go to the oxford circus one to sort this as they may have a similar model in stock then and there...
I wonder if for the price if i paid a little more if i should just demand a refund and upgrade to the 350? (maybe jumping the guna s i prolly should await the oxford street branches reaction to this....)
GarfieldLeChat
30-06-2005, 14:25
Not quite sure what you mean, but if the goods aren't fit for the purpose stated, then you're entitled to a full refund/replacement.
http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm
no meant byt he comment that they cannot physically excahnge it for a model which they no longer make ...
boskysquelch
30-06-2005, 14:26
apperently it's a known fault ...though the documented problems of this online appear to be limited...
pheeew...alls well that ends well then. :)
and isn't Hocus ace!?! :o
GarfieldLeChat
30-06-2005, 14:35
no ace was black dwarf who was banned :D ;)
tribal_princess
30-06-2005, 14:41
nooooo!!! they got banned??! :(
this (http://www.urban75.net/vbulletin/showpost.php?p=3154579&postcount=103) was my favouritest post ever :(
boskysquelch
30-06-2005, 14:49
nooooo!!! they got banned??! :(
this (http://www.urban75.net/vbulletin/showpost.php?p=3154579&postcount=103) was my favouritest post ever :(
I seem to remember poking some :vom: after I read that post. ;) :D
tribal_princess
30-06-2005, 14:55
mebbes.
I wasnt paying attention.
boskysquelch
30-06-2005, 14:57
I wasnt paying attention.
who cares?
tribal_princess
30-06-2005, 15:02
you obviously or I'd be on ignore.
boskysquelch
30-06-2005, 15:24
you obviously or I'd be on ignore.
only tooo happy to oblige...tosser!
GarfieldLeChat
30-06-2005, 15:45
ahem camera thread taking about cameras ta :)
Soreenkid
30-06-2005, 16:54
Ah, my brother's 300D did that - two or three times. they replaced it each time under warranty, in the end he got sick and got the nikon. its quite a common problem - caused by cross threading or over aggressive cleaning from what i've read.
hope its under warranty otherwise you're looking at moer £££ to fix it
Soreenkid
30-06-2005, 16:58
i`ll give you a shout later about that, i got a feeling my bro' managed to fix it but got sick of sending it back (hence getting the d70)
aint spoken to him for over 8 months, so he may tell me to fuck off :(
have u tried a different lens garf? I done a search on dpreview 300d forum and couldn't find any similar prob like that, could it be that 40 quid lens?
boskysquelch
30-06-2005, 17:33
he may tell me to fuck off :(
I would! :p
Paul Russell
30-06-2005, 18:03
ok so here's the answer then from jessops where i bought it....
ready, the light is entering from the view finder...
[half serious]Can't you stick your eye a bit closer to the viewfinder then?!
Or is there a viewfinder cup thing you can buy to fit over the viewfinder - some SLRs have them don't they...
[half serious]Can't you stick your eye a bit closer to the viewfinder then?!
Or is there a viewfinder cup thing you can buy to fit over the viewfinder - some SLRs have them don't they...
If that's correct, and it may well be... I think you'll find that there's a "thing-ummy-jig" on the strap, that you can slide over the viewfinder to block out light.
That said it's a really easy thing to check innit - as tp would say!
cover the viewfinder and take a snap. Check in the LCD and bob's your whotsit... If it's there, Jessops are wrong. If it isn't check again... but it's a reasonable assumption fromn a guy in a camera shop - although I'm surprised you didn't check it there and then with boyo standing by for results!
Let us know...... I'm gagging to find out if you've screwed your CCD! :eek: (Or not! :cool: )
GarfieldLeChat
01-07-2005, 14:36
Ah, my brother's 300D did that - two or three times. they replaced it each time under warranty, in the end he got sick and got the nikon. its quite a common problem - caused by cross threading or over aggressive cleaning from what i've read.
hope its under warranty otherwise you're looking at moer £££ to fix it
cross threading how would that work it's a thre pronged bayonet fitting, nto clean was undertaken until this thread after the problem occurred...
GarfieldLeChat
01-07-2005, 14:37
have u tried a different lens garf? I done a search on dpreview 300d forum and couldn't find any similar prob like that, could it be that 40 quid lens?
nope it's not a lense problem it's a camera problem unless all the lenses are fucked too ... which they are not ...
Hocus Eye.
01-07-2005, 23:26
My sympathies Garf. I wish I had been wrong; I frighten myself sometimes. As it is a design fault there is nothing they can do by way of a repair as I understand it. However under the Sale of Goods Act and all that stuff about Merchantable Quality and Fitness for Purpose I think you have a good case to persuade the seller (was it Jessops or did you just pick the brains of someone who works there?) to replace it with goods that will do the job for which you bought the original camera.
If it was Jessops you probably will get a fair deal. I have bought four digital cameras of different makes from Jessops and two of them developed faults within the guarantee period. On one occasion I could not produce the receipt but they just tracked my credit card number on their computer and carried on as if I had had it. In both cases they took back the cameras and had them repaired without quibble. Their staff also let it slip that they knew something about cameras and I was impressed and pleased with the service.
Hocus Eye
Jessops were good for me: I got a full refund on a two month old camera with no fuss at all.
GarfieldLeChat
02-07-2005, 22:56
yeah jessops, and they said just bring a bank statement in showing the transaction, i think that i might just pay another ton and get the 350 if they don't have another 300 the shame of it is that indoors even under really bad light it copes admarably just outdoors in bright sunlight it fucks up...
Hocus Eye.
02-07-2005, 23:53
yeah jessops, and they said just bring a bank statement in showing the transaction, i think that i might just pay another ton and get the 350 if they don't have another 300 the shame of it is that indoors even under really bad light it copes admarably just outdoors in bright sunlight it fucks up...
That sounds promising. i wouldn't be too willing to announce that you have a hundred pounds to spare. Why should you move up-market when the camera you bought might reasonably be expected to take pictures outdoors in bright light? The box Brownie could do that. There is the possibility of a negotiation here. If you can persuade Jessops, they might fight your case with Canon. Canon need to sell their cameras and should listen to a retailer who has a choice of makes to sell. Your claim in the first instance is to the retailer Jessops.
Hocus Eye
GarfieldLeChat
14-08-2005, 10:03
right so go tit back repaired and all fixed so if you remember this is what it was like
before (http://altboard.lucidotnet.co.uk/modules/gallery/albums/stuff/thb_IMG_6605.sized.jpg)
and this is what it's like after (http://altboard.lucidotnet.co.uk/modules/gallery/albums/stuff/IMG_2124.sized.jpg)
anybody see a huge difference?
cos i don't...
anyway i blew up at them instantly you ad this for 5 weeks and you claim canon have adjusted the camera and this is the result... money back now or newer better camera plus replacement of of all of my camera sundaries bought for this one...
so they are finding another one or upgrading by tues....
remains to be seen what they do...
Soreenkid
14-08-2005, 10:23
wankas
Hocus Eye.
14-08-2005, 11:48
I can envisage a new advertising slogan:
"I thought 'arc-en-ciel' was French for 'rainbow' until I discovered Canon cameras".
Commiserations Garfield I hope Jessops finally do their stuff. I imagine they thought that Canon would do better than that. Canon deserve a slapped wrist. They have a high reputation to lose.
Hocus
GarfieldLeChat
18-08-2005, 11:58
right so after 3 hours of jessops today guess what happened....
They replacement camera turned up and i was called yesterday to come pick it up. So i turn up today boefre work and start the ball rolling ...
3 hours later their systems are still mucking around and they produce said replacement camera, as you can imagine due to lenght of time already i was a bit cross, not impolitie (those of you who may know me might find it hard to imagine a contained perfect centre of an '0' which i was this morning....) the replacement is placed infront of me brandished by the truimphant look what i found/got for you shop assistant...
i looked at it, looked back at the assistant, looked back at it, and again at the assistant...
this isn't the same model...
sorry mr LeChat
this isn't the same model as my camera it's an earlier one... different model number different shape, and the big give away... different colour... (all pointed out with out he sarcasam above...)
at which point i thought bugger this i'm gettign arefund and will walk otu of here this has gone on too long...
at which point i'm told i cannot have one, only a credit note ...
the assistant apologises say's this is policy and would i lik to speak to the manager about this as she understands i'm not happy about this...
At all points the staff in jessops in new oxford street have been more than helpful, and indeed very decent abotu the whole thing considering their sister store in strutton ground lumped them with the problem in the first place....
the manager turns up and says what's the problem i explain the situation and that i'm fed up and want a refund or a replacement of my camera not an earlier worse model... she nods agrees apologises says she'll be right back and disappears in to the back of the shop....
this then took some time... I thought intially great they are playing the bugger around til i get bored / give up game... so i wait and wait and wait...
some 30 mins later the manager comes back apologises for the wait straight off and hands me a canon 350 !!! say's will i be prepared to accept this by way of a replacement and also as an apology for being kept waiting for now in excess of 4 hours... they then proceed to offer to replace the battery grip and batteries which are not transferable from the 300 to the 350 as well...
i liked the 300 it was a good camera and i got some glorioius shots from it even after it broke (the needed fising in photo shop but hey)
but the 350 is a better camera accroding to reviews it's the camera that the 300 should have been so well see i'll post up some test shots later
KeeperofDragons
18-08-2005, 16:44
RESULT -
Can't wait to see your pics
KoD
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