Arrived at work, stuck key in D-lock (Kryptonite New York) turned key and the lock fell apart into about 7 bits of metal and 2 springs. Hmm, think I, that’s odd – but no probs cause it’s got a lifetime guarantee. So I take all the bits to Evans, from whence it came, and get told I need to send it to Kryptonite, who then assess if it’s a manufacturer fault or my fault, then send me a new lock. Process takes about 3 weeks. In the meantime I need to buy a new lock. Ask the Evans-ers if I can buy the same lock, then when Kryptonite send a replacement swap them over so the store still has the same amout of stock. Nope, no can do So now I’ve had to buy a new £80 lock, and in three weeks time I’ll get yet another £80 lock to replace the busted one. I’m all for having additional security but I can’t afford a spare £80!! Returns policy FAIL!